Workforce Service Survey Question Title * 1. In which workforce development area do you work? Olympic Consortium (Clallum, Kitsap, and Jefferson Counties) Pacific Mountain (Grays Harbor, Mason, Lewis, Thurston, and Pacific Counties) Northwest (Whatcom, Skagit Island, and San Juan Counties) Snohomish (Snohomish County) Seattle-King (King County) Tacoma-Pierce (Pierce County) Southwest Washington (Clark, Cowlitz, and Wahkiakum Counties) North Central (Chelan, Okanogan, Grant, Douglas, and Adams Counties) South Central (Yakima, Kittitas, Klickitat, and Skamania Counties) Eastern Washington (Ferry, Pend Oreille, Garfield, Stevens, Columbia, Lincoln, Whitman, Asotin, and Walla Walla Counties) Benton-Franklin (Benton and Franklin Counties) Spokane (Spokane County) Question Title * 2. With which program(s) do you work (Check all that apply)? WIOA Title 1 (Adult, Dislocated Worker, or Youth) WIOA Title 2 (Adult Education and Family Literacy) WIOA Title 3 (Wagner-Peyser) WIOA Title 4 (Vocational Rehabilitation) Workfirst BFET Worker Retraining Opportunity Grants Trade Adjustment Act Training Benefits Eligibility Program Veterans Employment and Training Service Other (please specify) Question Title * 3. What information about a customer/student, if you had it in advance, would help you efficiently assess their eligibility for the program(s) with which you work? Question Title * 4. If you had it in advance, what information about the customer/student would help you to make good referrals? Question Title * 5. Is there any other information, if you had it in advance, that would help you better serve a customer/student (beyond determining eligibility or referrals)? Please explain what information you would like and how it would help. Question Title * 6. What information do you typically receive now about a customer/student who has been referred from a different provider or organization? (If you don't get any, leave it blank) Question Title * 7. How do you get this information? (Check all that apply) In person By phone By email By Skype I don't get information about a referred customer/student Other (please specify) Question Title * 8. What information do you wish you would get about a customer/student being referred from a different provider or organization? Please rank from 1 (most important) to 7 (least important). 1 2 3 4 5 6 7 8 Other services or training the customer/student is currently receiving 1 2 3 4 5 6 7 8 Service or training plan for the customer/student (if there is one) 1 2 3 4 5 6 7 8 Name and contact information of all the staff members involved with customer/student 1 2 3 4 5 6 7 8 Name and contact information of the staff member providing the referral 1 2 3 4 5 6 7 8 Work history of the customer/student 1 2 3 4 5 6 7 8 School/education history 1 2 3 4 5 6 7 8 Assessment test results 1 2 3 4 5 6 7 8 Eligibility/intake data (for example: name, address, income, family size, work status, education status) Question Title * 9. Is there other information you wish you could get about a customer/student being referred from a different provider or organization that wasn't on the previous list? Question Title * 10. What information do you currently exchange with other providers or organizations to help coordinate services about a shared customer/student? Other services or training the customer/student is currently receiving Service or training plan for customer/student (if there is one) Name and contact information for all the staff members involved with the customer/student Name and contact information of the person making the referral Work history of the customer/student School/education history Assessment test results Eligibility/intake data (for example: name, address, income, family size, work status, education status) I don't exchange information about my customers/students with other providers or organizations Other (please specify) Question Title * 11. How do you exchange this information? (Check all that apply) In person By phone By email By Skype Other (please specify) Question Title * 12. If you don't exchange information about a customer/student, why not? (Check all that apply) Confidentiality rules I don't have an easy way to share information Lack of time I don't know with whom I need to share the information Other (please specify) Question Title * 13. What information do you wish you could get from other providers or organizations about a customer/student you share that would help you coordinate services? Question Title * 14. If you were sharing multiple customers/students across multiple service providers, what additional needs for information or updated information would you have? Question Title * 15. Please list the names of the assessments you regularly use for any of the programs listed below. WIOA Title 1 (Adult, Dislocated Worker, Youth) WIOA Title 2 (Adult Education and Family Literacy) WIOA Title 3 (Wagner-Peyser) WIOA Title 4 (Vocational Rehabilitation) WorkFirst BFET Worker Retraining Opportunity Grants Trade Adjustment Act Training Benefits Eligibility Program Veterans Employment and Training Service Other Question Title * 16. What tools do you use to track customer/student progress of a career plan? Question Title * 17. How do you use that tool to track customer/student progress of that career plan over time? Done
