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Academic Support Services Survey 2025-26

Instructions

Muscat College (MC) would like your feedback on its offered academic support services. Your feedback will help us to improve the quality of our services and facilities in the future. The survey will be kept completely anonymous and would take 15 minutes to complete.

Thank you in advance for participating in the survey.

1.I am studying in the Department of (Required.)
2.Academic Programme
3. Rate your satisfaction with the academic support services provided to you during your student life with Muscat College for:

a) Admission and Registration

(Required.)
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
The enrolment procedure at the Department of Admission and registration was smooth
The staff was able to guide me during the registration process
The staff was able to answer all my queries on registration satisfactorily
I was made aware of the procedures on requests
I was guided properly in the process of completion of forms in the department
My request was always processed within a reasonable time
I have always received timely information from the department
I am happy with the services received from the Department of Admission and Registration
4. Rate your satisfaction with the academic support services provided to you during your student life with Muscat College for:

b) Learning Resource Center (LRC)

(Required.)
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
The LRC has good online resources for my usage
I have always found the book required for my unit/module
I have received enough support from the LRC staff for using the library resources
I was always able to use the LRC for my study
The discipline in the LRC is consistently well maintained, and I was never disturbed
I was always able to access the online resources offered by the college easily
I was able to get books issued easily
I was given enough time to use the issued books at home and college
I was given timely reminders for returning the books
The LRC is located at a convenient location
I am happy with the LRC timings
There is enough place in the LRC for discussion or individual usage
The LRC environment is safe and well maintained
I am satisfied with the LRC events organised for the year
I am satisfied with the LRC induction session
5. Rate your satisfaction with the academic support services provided to you during your student life with Muscat College for:

c) Information and Technology Services

(Required.)
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
I am given a college email ID to interact with the college staff and students
I am satisfied with the email communication given by the college
I am able to do my work during college hours in the labs conveniently
I have received enough support from the Information and Technology staff for technical queries related to computer lab/systems/softwares/internet
The computer labs are conveniently located
The computer labs are easily accessible
The computers have good processing speed and are well maintained
Internet facility is available in every computer lab
Internet facility has a good speed
WiFi is available conveniently across the campus
I can access Moodle or Canvas or Blackboard at home and at campus
I am satisfied with the Moodle or Canvas or Blackboard access given by the college