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State Services Authority Website Survey

Introduction

At the State Services Authority we are keen to get your suggestions about how we can improve our website (www.ssa.vic.gov.au). Your feedback is important and will be used in the future to develop this website and make it more relevant to your needs.

Please answer all 12 questions in this survey. This survey should take you no more than 10 minutes. Your feedback is completely confidential.

Definitions

Please note that words in bold have the following meanings for the purpose of this survey.

VPS – means the Victorian Public Service (government departments and related agencies)

Victorian public sector – means all Victorian Government organisations (e.g. Water bodies, hospitals, TAFEs, schools, emergency services, etc.), including VPS organisations

Local Government – means neither the VPS nor the Victorian public sector

Organisation – means the same as agency, authority, and entity

Privacy

The State Services Authority (SSA) is committed to protecting personal information provided by you in accordance with the principles of the Information Privacy Act 2000. The information you provide will be hosted by a third party service but will be owned and used by SSA for the sole purpose of improving the Authority’s website and selecting focus group participants (only where you agree to participate). Your personal information will not be disclosed to any other organisation, unless authorised by law. If you wish to access information held about you or if you have any questions about this form, please contact info@ssa.vic.gov.au. For more information read the SSA Privacy statement.

Survey Questions

1.In what capacity are you visiting this website today?(Required.)
2.Where is your place of work?(Required.)
3.How often do you normally visit this website?(Required.)
4.Did the information you were looking for today or when you usually visit this website relate to any of the following?(Required.)
5.Did you find what you were looking for today or when you usually visit this website?(Required.)
6.Do you agree or disagree with these statements?(Required.)
Agree
Neutral
Disagree
The content used on this website is easy to understand
The menu headings on the homepage are relevant to me
The information on this website is relevant to my job
The colours and layout on this website are appealing
The search function on this website provides good results
The information on this website is accurate and up to date
I always find something new and interesting on this website
I would recommend this website to a friend or work colleague
7.On this or a previous visit to this website have you opened or downloaded the Public Administration Act 2004?(Required.)
8.On this or a previous visit to this website have you opened or downloaded the SSA Organisational Chart?(Required.)
9.What do you think are the best features of this website?(Required.)
10.Is there anything missing from this website? Do you have any other ideas about how it could be improved?(Required.)
11.Are there any other online products/services that the SSA could be providing?(Required.)
12.(Optional) Would you be willing to participate in a discussion about how to improve this website?
If yes please complete the details below: