Customer Satisfaction Survey

	Completely Satisfied	Very Satisfied	Fairly Well Satisfied	Somewhat Satisfied	Very Dissatisfied	Not Applicable
A. Your overall purchase experience	A. Your overall purchase experience Completely Satisfied	A. Your overall purchase experience Very Satisfied	A. Your overall purchase experience Fairly Well Satisfied	A. Your overall purchase experience Somewhat Satisfied	A. Your overall purchase experience Very Dissatisfied	A. Your overall purchase experience Not Applicable
B. Honesty and sincerity of dealership personnel	B. Honesty and sincerity of dealership personnel Completely Satisfied	B. Honesty and sincerity of dealership personnel Very Satisfied	B. Honesty and sincerity of dealership personnel Fairly Well Satisfied	B. Honesty and sincerity of dealership personnel Somewhat Satisfied	B. Honesty and sincerity of dealership personnel Very Dissatisfied	B. Honesty and sincerity of dealership personnel Not Applicable
C. Promptness of your greeting	C. Promptness of your greeting Completely Satisfied	C. Promptness of your greeting Very Satisfied	C. Promptness of your greeting Fairly Well Satisfied	C. Promptness of your greeting Somewhat Satisfied	C. Promptness of your greeting Very Dissatisfied	C. Promptness of your greeting Not Applicable
D. Your salesperson's courteousness	D. Your salesperson's courteousness Completely Satisfied	D. Your salesperson's courteousness Very Satisfied	D. Your salesperson's courteousness Fairly Well Satisfied	D. Your salesperson's courteousness Somewhat Satisfied	D. Your salesperson's courteousness Very Dissatisfied	D. Your salesperson's courteousness Not Applicable
E. Your salesperson's concern for your vehicle needs	E. Your salesperson's concern for your vehicle needs Completely Satisfied	E. Your salesperson's concern for your vehicle needs Very Satisfied	E. Your salesperson's concern for your vehicle needs Fairly Well Satisfied	E. Your salesperson's concern for your vehicle needs Somewhat Satisfied	E. Your salesperson's concern for your vehicle needs Very Dissatisfied	E. Your salesperson's concern for your vehicle needs Not Applicable
F. Your dealership's concern for your financing needs	F. Your dealership's concern for your financing needs Completely Satisfied	F. Your dealership's concern for your financing needs Very Satisfied	F. Your dealership's concern for your financing needs Fairly Well Satisfied	F. Your dealership's concern for your financing needs Somewhat Satisfied	F. Your dealership's concern for your financing needs Very Dissatisfied	F. Your dealership's concern for your financing needs Not Applicable
G. Your test or demonstration drive (if taken)	G. Your test or demonstration drive (if taken) Completely Satisfied	G. Your test or demonstration drive (if taken) Very Satisfied	G. Your test or demonstration drive (if taken) Fairly Well Satisfied	G. Your test or demonstration drive (if taken) Somewhat Satisfied	G. Your test or demonstration drive (if taken) Very Dissatisfied	G. Your test or demonstration drive (if taken) Not Applicable
H. Explanation of vehicle's operating features	H. Explanation of vehicle's operating features Completely Satisfied	H. Explanation of vehicle's operating features Very Satisfied	H. Explanation of vehicle's operating features Fairly Well Satisfied	H. Explanation of vehicle's operating features Somewhat Satisfied	H. Explanation of vehicle's operating features Very Dissatisfied	H. Explanation of vehicle's operating features Not Applicable
I. Knowledge of all vehicles	I. Knowledge of all vehicles Completely Satisfied	I. Knowledge of all vehicles Very Satisfied	I. Knowledge of all vehicles Fairly Well Satisfied	I. Knowledge of all vehicles Somewhat Satisfied	I. Knowledge of all vehicles Very Dissatisfied	I. Knowledge of all vehicles Not Applicable
J. Pace of the sale, that is, how fast or slow the purchase process	J. Pace of the sale, that is, how fast or slow the purchase process Completely Satisfied	J. Pace of the sale, that is, how fast or slow the purchase process Very Satisfied	J. Pace of the sale, that is, how fast or slow the purchase process Fairly Well Satisfied	J. Pace of the sale, that is, how fast or slow the purchase process Somewhat Satisfied	J. Pace of the sale, that is, how fast or slow the purchase process Very Dissatisfied	J. Pace of the sale, that is, how fast or slow the purchase process Not Applicable

Completely Satisfied

Very Satisfied

Fairly Well Satisfied

Somewhat Satisfied

Very Dissatisfied

Not Applicable

A. Your overall purchase experience

A. Your overall purchase experience Completely Satisfied

A. Your overall purchase experience Very Satisfied

A. Your overall purchase experience Fairly Well Satisfied

A. Your overall purchase experience Somewhat Satisfied

A. Your overall purchase experience Very Dissatisfied

A. Your overall purchase experience Not Applicable

B. Honesty and sincerity of dealership personnel

B. Honesty and sincerity of dealership personnel Completely Satisfied

B. Honesty and sincerity of dealership personnel Very Satisfied

B. Honesty and sincerity of dealership personnel Fairly Well Satisfied

B. Honesty and sincerity of dealership personnel Somewhat Satisfied

B. Honesty and sincerity of dealership personnel Very Dissatisfied

B. Honesty and sincerity of dealership personnel Not Applicable

C. Promptness of your greeting

C. Promptness of your greeting Completely Satisfied

C. Promptness of your greeting Very Satisfied

C. Promptness of your greeting Fairly Well Satisfied

C. Promptness of your greeting Somewhat Satisfied

C. Promptness of your greeting Very Dissatisfied

C. Promptness of your greeting Not Applicable

D. Your salesperson's courteousness

D. Your salesperson's courteousness Completely Satisfied

D. Your salesperson's courteousness Very Satisfied

D. Your salesperson's courteousness Fairly Well Satisfied

D. Your salesperson's courteousness Somewhat Satisfied

D. Your salesperson's courteousness Very Dissatisfied

D. Your salesperson's courteousness Not Applicable

E. Your salesperson's concern for your vehicle needs

E. Your salesperson's concern for your vehicle needs Completely Satisfied

E. Your salesperson's concern for your vehicle needs Very Satisfied

E. Your salesperson's concern for your vehicle needs Fairly Well Satisfied

E. Your salesperson's concern for your vehicle needs Somewhat Satisfied

E. Your salesperson's concern for your vehicle needs Very Dissatisfied

E. Your salesperson's concern for your vehicle needs Not Applicable

F. Your dealership's concern for your financing needs

F. Your dealership's concern for your financing needs Completely Satisfied

F. Your dealership's concern for your financing needs Very Satisfied

F. Your dealership's concern for your financing needs Fairly Well Satisfied

F. Your dealership's concern for your financing needs Somewhat Satisfied

F. Your dealership's concern for your financing needs Very Dissatisfied

F. Your dealership's concern for your financing needs Not Applicable

G. Your test or demonstration drive (if taken)

G. Your test or demonstration drive (if taken) Completely Satisfied

G. Your test or demonstration drive (if taken) Very Satisfied

G. Your test or demonstration drive (if taken) Fairly Well Satisfied

G. Your test or demonstration drive (if taken) Somewhat Satisfied

G. Your test or demonstration drive (if taken) Very Dissatisfied

G. Your test or demonstration drive (if taken) Not Applicable

H. Explanation of vehicle's operating features

H. Explanation of vehicle's operating features Completely Satisfied

H. Explanation of vehicle's operating features Very Satisfied

H. Explanation of vehicle's operating features Fairly Well Satisfied

H. Explanation of vehicle's operating features Somewhat Satisfied

H. Explanation of vehicle's operating features Very Dissatisfied

H. Explanation of vehicle's operating features Not Applicable

I. Knowledge of all vehicles

I. Knowledge of all vehicles Completely Satisfied

I. Knowledge of all vehicles Very Satisfied

I. Knowledge of all vehicles Fairly Well Satisfied

I. Knowledge of all vehicles Somewhat Satisfied

I. Knowledge of all vehicles Very Dissatisfied

I. Knowledge of all vehicles Not Applicable

J. Pace of the sale, that is, how fast or slow the purchase process

J. Pace of the sale, that is, how fast or slow the purchase process Completely Satisfied

J. Pace of the sale, that is, how fast or slow the purchase process Very Satisfied

J. Pace of the sale, that is, how fast or slow the purchase process Fairly Well Satisfied

J. Pace of the sale, that is, how fast or slow the purchase process Somewhat Satisfied

J. Pace of the sale, that is, how fast or slow the purchase process Very Dissatisfied

J. Pace of the sale, that is, how fast or slow the purchase process Not Applicable

Question Title

* 4. Did your Salesperson...

	Yes	No	Don't Know
A. Ask about your particular wants and needs	A. Ask about your particular wants and needs Yes	A. Ask about your particular wants and needs No	A. Ask about your particular wants and needs Don't Know
B. Suggest a vehicle to satisfy your driving needs	B. Suggest a vehicle to satisfy your driving needs Yes	B. Suggest a vehicle to satisfy your driving needs No	B. Suggest a vehicle to satisfy your driving needs Don't Know
C. Schedule your first maintenance appointment	C. Schedule your first maintenance appointment Yes	C. Schedule your first maintenance appointment No	C. Schedule your first maintenance appointment Don't Know

	Definitely Would	Probably Would	Maybe Not	Probably Not	Definitely Not
A. Recommend your salesperson	A. Recommend your salesperson Definitely Would	A. Recommend your salesperson Probably Would	A. Recommend your salesperson Maybe Not	A. Recommend your salesperson Probably Not	A. Recommend your salesperson Definitely Not
B. Recommend the dealership	B. Recommend the dealership Definitely Would	B. Recommend the dealership Probably Would	B. Recommend the dealership Maybe Not	B. Recommend the dealership Probably Not	B. Recommend the dealership Definitely Not

Definitely Would

Probably Would

Maybe Not

Probably Not

Definitely Not

A. Recommend your salesperson

A. Recommend your salesperson Definitely Would

A. Recommend your salesperson Probably Would

A. Recommend your salesperson Maybe Not

A. Recommend your salesperson Probably Not

A. Recommend your salesperson Definitely Not

B. Recommend the dealership

B. Recommend the dealership Definitely Would

B. Recommend the dealership Probably Would

B. Recommend the dealership Maybe Not

B. Recommend the dealership Probably Not

B. Recommend the dealership Definitely Not

Question Title

* 11. Taking delivery of your vehicle, how would you rate the cleanliness?

Completely Satisfied

Very Satisfied

Fairly Well Satisfied

Somewhat Satisfied

Very Dissatisfied

Not Applicable

Customer Satisfaction Survey

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* 1. Purchaser's name

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* 2. Who was your Sales and Leasing Consultant? (For your convenience, this name is included in the letter or email. Please select the name in the list below.)

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* 3. Thinking about your purchase experience at our dealership, how satisfied are you with each of the following:

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* 4. Did your Salesperson...

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* 5. Were you given a tour of our Service Department?

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* 6. Were you pressured to purchase or lease a vehicle through our dealership?

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* 7. Were you pressured to purchase other products and services?

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* 8. Did your salesperson ensure you know how to get your vehicle serviced at our dealership?

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* 9. Did you receive a follow up call from your salesperson?

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* 10. Based on your purchase experience, would you

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* 11. Taking delivery of your vehicle, how would you rate the cleanliness?

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* 12. What brought you into the dealership?

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* 13. Comments about your vehicle purchase or dealership experience.

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* 14. Please verify your email address below.