In order to insure that Belvedere remains an attractive and livable community, the City has adopted a very comprehensive Design Review process that sets architectural standards for almost any improvement a resident might wish to make to the structures or landscaping on their property. Additionally, the City is obligated to impose State Building Code requirements and to follow the safety and environmental mandates of numerous regulatory agencies.

This questionnaire seeks feedback on the level of customer service you received from the City as your application advanced through the approval process. Question six gives you an opportunity to comment on the process itself and suggest improvements. Thank you for taking the time to respond.

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* 1. What category best describes you?

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* 2. What category best describes your project?

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* 3. Please rate your experience working with City Staff:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I was kept informed about process and timelines.
Staff provided complete and consistent information.
Staff made themselves available and responded to my questions in a timely manner.
City Hall staff was professional and courteous.
Staff provided alternatives or suggestions that were helpful to moving the project along.

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* 4. If your project was heard by the Planning Commission, please rate the following:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Staff clearly explained the Commission's process and protocols.
Staff reports clearly and thoroughly explained the project.
The Commission hearing was fair and impartial.
I am satisfied with the outcome of the Commission hearing.

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* 5. Please provide any comments or suggestions you may have for improving our level of service:

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* 6. Please provide any comments or suggestions regarding the City's review and approval process.

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* 7. Your response to this survey will remain confidential. If you would like to be contacted by City staff to discuss your responses, please provide the following information:

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