About this survey

Healthwatch Hounslow gives local people the chance to say what they think about how local health and social care services are run. Your experiences are important to us and help us to let local decision makers and service providers know what's working and what isn't. Please take 10 minutes to share your experiences with us.

To understand how your information will be used please read the 'How we use this information' section at the end of the survey.

GP Services Feedback

If you've used a GP practice in the last 12 months, please complete this part of the survey. If not, please scroll to the next section.

*Name of GP Practice(Required.)

Albany PracticeArgyle Health Group - Isleworth PracticeBath Road SurgeryBlue Wing Family Doctor UnitBrentford Family PracticeBrentford Group PracticeCarlton SurgeryChestnut PracticeChiswick Family Doctors PracticeChiswick Health PracticeClifford House Medical CentreClifford Road SurgeryCranford Medical CentreCrosslands SurgeryFirstcare Practice (HIYOS)Gill Medical PracticeGlebe Street SurgeryGreat West SurgeryGrove Park SurgeryGrove Park Terrace SurgeryGrove Village Medical CentreHatton Medical PracticeHMC Health BedfontHMC Health FelthamHMC Health HestonHMC Health HounslowHolly Road Medical CentreHounslow Family PracticeJersey PracticeKingfisher PracticeLittle Park SurgeryMount Medical CentrePentelow PracticeQueens Park Medical PracticeRedwood PracticeSkyways Medical CentreSpring Grove Medical PracticeSt David's PracticeSt Margaret's Medical PracticeThe Green Practice (From July 2024)The Medical CentreThornbury Road Centre for HealthTwickenham Park Medical CentreWellesley Road PracticeWest 4GPsWillow Practice

*How easy is it to get an appointment?(Required.)

Very easy

Easy

Fairly easy

Difficult

Very difficult

*How easy is it to speak to someone on the phone?(Required.)

Very easy

Easy

Fairly easy

Difficult

Very difficult

*How do you find the quality of telephone consultations? (Appointments on the phone)(Required.)

5 = Excellent

4 = Good

3 = Okay

2 = Poor

1 = Terrible

N/A (Not applicable)

*How do you find the quality of online consultations? (Completing an online form about your symptoms)(Required.)

5 = Excellent

4 = Good

3 = Okay

2 = Poor

1 = Terrible

N/A (Not applicable)

*How would you rate the attitude of staff at your GP practice?(Required.)

5 = Excellent

4 = Good

3 = Okay

2 = Poor

1 = Terrible

*How would you rate the quality of treatment and care received?(Required.)

5 = Excellent

4 = Good

3 = Okay

2 = Poor

1 = Terrible

*How do you rate your overall experience? (please tick your answer)(Required.)

5 = Excellent

4 = Good

3 = Okay

2 = Poor

1 = Terrible

*What works well at your GP practice?(Required.)

*What is not working well, and what could be improved?(Required.)

Tell us a bit about you

It would really help to know a little more about you to help us improve equality, diversity and inclusion.

*What gender do you identify yourself as?(Required.)

Male

Female

Trans

Non-binary

Other

Prefer not to say

*Your age(Required.)

18 to 24 years

25 to 34 years

35 to 44 years

45 to 54 years

55 to 64 years

65 to 74 years

75 to 84 years

85 years and over

Prefer not to say

*Tell us about your ethnicty(Required.)

White - English / Welsh / Scottish / Northern Irish / British

White - Irish

White - European

White - Other (please see below)

European

Arab

Asian / Asian British – Indian

Asian / Asian British – Pakistani

Asian / Asian British – Bangladeshi

Chinese

Any other Asian background (please see below)

Black / Black British – African

Black / Black British – Caribbean

Any other Black background (please see below)

Gypsy, Roma or Traveller

Latin American

Mixed - Asian and White

Mixed - Black African and White

Mixed - Black Caribbean and White

Any other Mixed / Multiple ethnic background (please see below)

Prefer not to say

Other - Not listed (please see below)

Other: If you answered 'Other' to any of the above, please write your answer here:

*Do you have a disability?(Required.)

Yes

No

Prefer not to say

*Do you have a long-term health condition?(Required.)

Yes

No

Prefer not to say

Consent

Please provide your consent so that we can use and store the information you have provided.

*Confirmation of consent(Required.)

I consent to sharing the information provided with Healthwatch Hounslow and Public Voice, and undertand that it will be stored securely.

How we use your information

Any information used will be anonymised, and your name will not be used. The information you share with us may be accessed by Healthwatch England and Public Voice, and shared with local health and care service commissioners and providers. Your answers will help us to identify areas for improvement in local health and care and report on them.

Our full privacy statement can be found at:
https://www.healthwatchhounslow.co.uk/privacy-policy/