Woodlands Bank Customer Experience Survey Old

At Woodlands Bank, we live through our mission and value set – defining it as the Woodlands Way.  Our overall objective is to provide each and every client of the Bank with an outstanding customer experience.  Keeping this focus in-mind, we are asking each and every customer to tell us about their personal story.  By answering the questions below, we at Woodlands are able to quantify the Woodlands Way Customer Experience, determine areas of need, and reward our employees for capitalizing on Opportunities of Excellence.  Thank you in advance for taking the time to complete this survey.

1.How well do our banking products meet your needs?
Very Well
Well
Fairly Well
Not Well
Not Well At All
2.How satisfied are you with the service you receive at Woodlands Bank?
Extremely Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Not Satisfied At All
3.How responsive have we been to your questions or concerns?
Very Responsive
Responsive
Fairly Responsive
Not Very Responsive
Not Responsive At All
4.How likely are you to use Woodlands Bank for your future financial needs?
Extremely Likely
Very Likely
Moderately Likely
Slightly Likely
Not Likely At All
5.How well does our Online Banking fit your needs?
Very Well
Well
Fair
Not So Well
Not Well At All
I Do Not Use Online Banking
6.How well do our mobile banking products (such as: mobile apps, remote deposit capture, mobile deposit, or Apple Pay®) fit your needs?
Very Well
Well
Fair
Not So Well
Not Well At All
I Do Not Use Mobile Banking Products
7.How likely is it that you would recommend Woodlands Bank to a friend or colleague?
Extremely Likely
Very Likely
Moderately Likely
Slightly Likely
Not Likely At All
8.Overall, rate your satisfaction with Woodlands Bank.
Extremely Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
9.How long have you been a customer of Woodlands Bank?
10.Do you have any other comments, questions, or concerns that can help us make your banking experience better?
11.If you would like to include your name on this survey, please do so in the field below.
12.Would you like someone to contact you to discuss your responses?