Website 2017 Analytical Solutions Customer Satisfaction Survey Question Title * 1. Demographic Data Name Company Email Address Question Title * 2. Overall, how satisfied are you with Analytical Solutions? Delighted Satisfied Mildly Satisfied Mildly Dissatisfied Dissatisfied Very Dissatisfied N/A Delighted Satisfied Mildly Satisfied Mildly Dissatisfied Dissatisfied Very Dissatisfied N/A Question Title * 3. What is the biggest challenge you face in working with Analytical Solutions? Question Title * 4. Delivery Commitment and Shipment Quality Delighted Satisfied Mildly Satisfied Mildly Dissatisfied Dissatisfied Very Dissatisfied N/A Ability to meet our delivery commitment to you Ability to meet our delivery commitment to you Delighted Ability to meet our delivery commitment to you Satisfied Ability to meet our delivery commitment to you Mildly Satisfied Ability to meet our delivery commitment to you Mildly Dissatisfied Ability to meet our delivery commitment to you Dissatisfied Ability to meet our delivery commitment to you Very Dissatisfied Ability to meet our delivery commitment to you N/A Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Delighted Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Satisfied Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Mildly Satisfied Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Mildly Dissatisfied Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Dissatisfied Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) Very Dissatisfied Physical condition and accompanying paperwork of your Satisfied shipment (packaged properly and the paperwork concise and clear) N/A Additional comments are greatly appreciated. Question Title * 5. Personnel and Status Reporting Delighted Satisfied Mildly Satisfied Mildly Dissatisfied Dissatisfied Very Dissatisfied N/A Accessibility of Customer Service contacts and their ability to answer your questions. Accessibility of Customer Service contacts and their ability to answer your questions. Delighted Accessibility of Customer Service contacts and their ability to answer your questions. Satisfied Accessibility of Customer Service contacts and their ability to answer your questions. Mildly Satisfied Accessibility of Customer Service contacts and their ability to answer your questions. Mildly Dissatisfied Accessibility of Customer Service contacts and their ability to answer your questions. Dissatisfied Accessibility of Customer Service contacts and their ability to answer your questions. Very Dissatisfied Accessibility of Customer Service contacts and their ability to answer your questions. N/A Product Status Reports Product Status Reports Delighted Product Status Reports Satisfied Product Status Reports Mildly Satisfied Product Status Reports Mildly Dissatisfied Product Status Reports Dissatisfied Product Status Reports Very Dissatisfied Product Status Reports N/A Technical Competency of Engineers Technical Competency of Engineers Delighted Technical Competency of Engineers Satisfied Technical Competency of Engineers Mildly Satisfied Technical Competency of Engineers Mildly Dissatisfied Technical Competency of Engineers Dissatisfied Technical Competency of Engineers Very Dissatisfied Technical Competency of Engineers N/A Responsiveness of Technical Personnel Responsiveness of Technical Personnel Delighted Responsiveness of Technical Personnel Satisfied Responsiveness of Technical Personnel Mildly Satisfied Responsiveness of Technical Personnel Mildly Dissatisfied Responsiveness of Technical Personnel Dissatisfied Responsiveness of Technical Personnel Very Dissatisfied Responsiveness of Technical Personnel N/A Additional comments are greatly appreciated Question Title * 6. Invoicing and Quotes Delighted Satisfied Mildly Satisfied Mildly Dissatisfied Dissatisfied Very Dissatisfied N/A Accuracy and completeness of invoices Accuracy and completeness of invoices Delighted Accuracy and completeness of invoices Satisfied Accuracy and completeness of invoices Mildly Satisfied Accuracy and completeness of invoices Mildly Dissatisfied Accuracy and completeness of invoices Dissatisfied Accuracy and completeness of invoices Very Dissatisfied Accuracy and completeness of invoices N/A Timeliness of proposals to your quote requests Timeliness of proposals to your quote requests Delighted Timeliness of proposals to your quote requests Satisfied Timeliness of proposals to your quote requests Mildly Satisfied Timeliness of proposals to your quote requests Mildly Dissatisfied Timeliness of proposals to your quote requests Dissatisfied Timeliness of proposals to your quote requests Very Dissatisfied Timeliness of proposals to your quote requests N/A Clarity of responses to to your quote requests Clarity of responses to to your quote requests Delighted Clarity of responses to to your quote requests Satisfied Clarity of responses to to your quote requests Mildly Satisfied Clarity of responses to to your quote requests Mildly Dissatisfied Clarity of responses to to your quote requests Dissatisfied Clarity of responses to to your quote requests Very Dissatisfied Clarity of responses to to your quote requests N/A Additional comments are greatly appreciated Question Title * 7. Sales and Competition Rating Delighted Satisfied Mildly Satisfied Mildly Dissatisfied Dissatisfied Very Dissatisfied N/A Sales rep (internal or external) who calls on your account Sales rep (internal or external) who calls on your account Delighted Sales rep (internal or external) who calls on your account Satisfied Sales rep (internal or external) who calls on your account Mildly Satisfied Sales rep (internal or external) who calls on your account Mildly Dissatisfied Sales rep (internal or external) who calls on your account Dissatisfied Sales rep (internal or external) who calls on your account Very Dissatisfied Sales rep (internal or external) who calls on your account N/A Quality and overall value of service that Analytical Solutions offers compared to competitors? Quality and overall value of service that Analytical Solutions offers compared to competitors? Delighted Quality and overall value of service that Analytical Solutions offers compared to competitors? Satisfied Quality and overall value of service that Analytical Solutions offers compared to competitors? Mildly Satisfied Quality and overall value of service that Analytical Solutions offers compared to competitors? Mildly Dissatisfied Quality and overall value of service that Analytical Solutions offers compared to competitors? Dissatisfied Quality and overall value of service that Analytical Solutions offers compared to competitors? Very Dissatisfied Quality and overall value of service that Analytical Solutions offers compared to competitors? N/A Additional comments are greatly appreciated Question Title * 8. Are there other services you would like Analytical Solutions to offer? Question Title * 9. 2017-2018 business forecast for your business Growth Decline No Change Growth Decline No Change Other (please specify) Question Title * 10. Please provide us with any other comments you have regarding Analytical Solutions, employees, or services. Done
