This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only.  After you fill out the survey, if you would like to participate in the raffle drawing please make sure you provide your full name and contact information before you submit or just click done if you would like to stay anonymous.  

Question Title

* 1. I am filling out this survey at:

Question Title

* 2. What is your gender?

Question Title

* 3. Which category describes your age?

Question Title

* 4. Which of our products or services do you use? Select all that apply.

Question Title

* 5. Which branch location were you served at on your last visit to Nizari PFCU?

Question Title

* 6. How often do you visit a branch or complete transactions in a month?

Question Title

* 7. During your last visit were you greeted or felt welcomed when you entered the building or approached a staff member?

Question Title

* 8. The customer service representative was knowledgeable and well trained?

Question Title

* 9. How satisfied are you with the timeliness and efficiency of the customer service response you received from the call center operators?

Question Title

* 10. If you recently called Nizari PFCU, please rate the accuracy of the call center’s response?

Question Title

* 11. When applying for a loan what is most important to you?

Question Title

* 12. The Financial Service Rep. or Member Service Rep. offered other products and/or services that would benefit me when I spoke to them.  Choose N/A if you didn't speak to anyone.

Question Title

* 13. For my banking needs:

Question Title

* 14. Do you use other banks for your financial services? if so what is the reason:

Question Title

* 15. How do you hear out about Nizari’s promotions or any new products?

Question Title

* 16. How likely is it that you would recommend Nizari PFCU to a friend or colleague?

Not at all likely
Extremely likely

Question Title

* 17. Overall, how would you rate our services?

Question Title

* 18. What can we do to improve our services? Please be honest and feel free to include examples.

Question Title

* 19. This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required.  

Although the deadline to qualify for the raffle has passed, we would still appreciate your ongoing feedback.

 
100% of survey complete.

T