This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only.  

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* 1. I am filling out this survey at:

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* 2. What is your gender?

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* 3. Which category describes your age?

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* 4. Which of our products or services do you use? Select all that apply.

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* 5. Which branch location were you served at on your last visit to Nizari PFCU?

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* 6. How often do you visit a branch or complete transactions in a month?

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* 7. During your last visit were you greeted or felt welcomed when you entered the building or approached a staff member?

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* 8. The customer service representative was knowledgeable and well trained?

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* 9. How satisfied are you with the timeliness and efficiency of the customer service response you received from the call center operators?

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* 10. If you recently called Nizari PFCU, please rate the accuracy of the call center’s response?

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* 11. When applying for a loan what is most important to you?

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* 12. The Financial Service Rep. or Member Service Rep. offered other products and/or services that would benefit me when I spoke to them.  Choose N/A if you didn't speak to anyone.

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* 13. For my banking needs:

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* 14. Do you use other banks for your financial services? if so what is the reason:

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* 15. How do you hear out about Nizari’s promotions or any new products?

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* 16. How likely is it that you would recommend Nizari PFCU to a friend or colleague?

Not at all likely
Extremely likely

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* 17. Overall, how would you rate our services?

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* 18. What can we do to improve our services? Please be honest and feel free to include examples.

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* 19. This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required.  

Although the deadline to qualify for the raffle has passed, we would still appreciate your ongoing feedback.

 
 100% of survey complete.

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