ProSeries 2018 Program Installation

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* 1. How would you rate your 2018 ProSeries software installation experience

Completely satisfied (very easy)

Satisfied (easy)

Unsatisfied (difficult)

Completely unsatisfied (very difficult or complex)

Comments

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* 2. Where do you turn to for help when installing your software?

ProSeries Community/Knowledgebase

Call ProSeries Customer Care

Computer technician or IT professional

Friends and/or colleagues that use ProSeries

No help needed with installation

Other (please specify)

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* 3. In your office, who handles the ProSeries software installation?

I install the software myself without assistance

I contact ProSeries support and have them assist with the installation

An internal computer technician or IT professional installs the software

An external computer technician or IT professional installs the software

Other (please specify)

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* 4. Did you experience any issues installing your ProSeries software?

Yes, I solved the issue myself without additional help

Yes, I contacted ProSeries for assistance

Yes, I found my answer on the ProSeries support site

Yes, a computer technician resolved the issue

No, I did not have any issues with installing my software

Comments (Please provide any additional feedback you have regarding your software installation.)

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* 5. Do you have recommendations on how we could improve your software installation experience?

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* 6. When installing ProSeries software, do you use the installation’s recommended settings, or do you prefer to customize where the software installs?

I use the recommended settings

I prefer to customize my ProSeries installation

ProSeries 2018 Program Installation

Question Title

* 1. How would you rate your 2018 ProSeries software installation experience

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* 2. Where do you turn to for help when installing your software?

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* 3. In your office, who handles the ProSeries software installation?

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* 4. Did you experience any issues installing your ProSeries software?

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* 5. Do you have recommendations on how we could improve your software installation experience?

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* 6. When installing ProSeries software, do you use the installation’s recommended settings, or do you prefer to customize where the software installs?

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* 7. Customer Account Number (In ProSeries, select Tools -> Options -> Click on Customer Information button on right hand side)

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* 8. Email address