ProSeries - How can we improve on providing the answers you need?

Providing our customers with the answers to important questions is our passion. Please take this survey to share your insights on how we can make this process better for you and all of our customers.

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* 1. Which option best describes your business?

I am new to the business and expanding

I am content and do not want to grow my business at this time

I am trying to retire, but my customers will not let me

Other

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* 2. What is your comfort level with technology?

Very comfortable (embrace technology)

Comfortable

Somewhat comfortable

Very uncomfortable

Other (please specify)

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* 3. Where do you first look for help with ProSeries?

In-product Help

Live Community

Knowledgebase Articles

Call Support

Other, please specify (examples: Contact a Colleague, Google, etc.)

Other (please specify)

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* 4. Do you have suggestions on other ways we can provide the information you need?

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* 5. What types of situations do you typically contact us about?

Program related (Installation, Transfer Clients, Download, Printing, Error Messages, Bank Products)

Tax Related (How do I? Tax Calculations, Diagnostics, Data Inputs)

Efile & Acknowledgements

Account Management (Orders, Billing, Licensing, Manage Users)

Other (please specify)

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* 6. How may employees in your office use ProSeries?

1-5 Employees

5-10 Employees

10-20 Employees

>20 Employees

Other (please specify)

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* 7. How many times do you typically contact ProSeries between January and April?

1 - 5 times

5 - 10 times

1 - 20 times

20- 30 times

>30 times

Other (please specify)

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* 8. Can we contact you for additional feedback?

Yes

If yes, please provide contact name, phone number and best day/time to reach you.

ProSeries - How can we improve on providing the answers you need?

Question Title

* 1. Which option best describes your business?

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* 2. What is your comfort level with technology?

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* 3. Where do you first look for help with ProSeries?

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* 4. Do you have suggestions on other ways we can provide the information you need?

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* 5. What types of situations do you typically contact us about?

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* 6. How may employees in your office use ProSeries?

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* 7. How many times do you typically contact ProSeries between January and April?

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* 8. Can we contact you for additional feedback?

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* 9. Customer Account Number (In ProSeries, select Tools -> Options -> Click on Customer Information button on right hand side)

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* 10. Email Address