Share your personal experience navigating Mass Health prior approval or appeal process

As part of an internal assessment with HMA, we hope to gather insight, based upon your personal and/or family experience navigating the prior approval or appeal process for eligible MassHealth services – including such services as nursing, home health, Durable Medical Equipment (DME), Adult Day Health (ADH) as well as personal care attendant (PCA) or adult foster care (AFC) programs.
Please complete the following short survey, thinking specifically about your/your family's experiences from July 2018 through now. If completing on behalf of someone, please answer demographic as the person receiving services

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* 1. Email

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* 2. Age

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* 3. Please share the city/town that you reside

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* 4. Please check off all you receive

Home Health

Personal Care Attendant (PCA)

Nursing

Adult Foster Care (AFC)

Durable Medical Equipment (DME)

Adult Day Health (ADH)

Day Habilitation

Prosthetics/Orthotics

Oxygen/ Respiratory Therapy

Therapies (Physical, Occupational, Speech, Feeding, etc.)

Other (please specify)

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* 5. Rate timeliness of prior approval (PA)

Not Timely

Very Timely

N/A

Not Timely

Very Timely

N/A

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* 6. Rate timeliness in review or appeal

Not Timely

Very Timely

N/A

Not Timely

Very Timely

N/A

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* 7. Was there a reduction of hours/allocation?

Yes

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* 8. Regarding DME and other products, rate quality, generic or otherwise

Poor Quality

High Quality

N/A

Poor Quality

High Quality

N/A

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* 9. Rate ability to replace unsatisfactory products

Difficult

Easy

N/A

Difficult

Easy

N/A

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* 10. Rate availability of products

Unavailable

Readily available

N/A

Unavailable

Readily available

N/A

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* 11. Rate quality of communication

Poor

Excellent

N/A

Poor

Excellent

N/A

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* 12. Were there unresolved concerns?

Yes

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* 13. Overall satisfaction

Unsatisfactory

Highly satisfactory

Unsatisfactory

Highly satisfactory

Share your personal experience navigating Mass Health prior approval or appeal process

Question Title

* 1. Email

Question Title

* 2. Age

Question Title

* 3. Please share the city/town that you reside

Question Title

* 4. Please check off all you receive

Question Title

* 5. Rate timeliness of prior approval (PA)

Question Title

* 6. Rate timeliness in review or appeal

Question Title

* 7. Was there a reduction of hours/allocation?

Question Title

* 8. Regarding DME and other products, rate quality, generic or otherwise

Question Title

* 9. Rate ability to replace unsatisfactory products

Question Title

* 10. Rate availability of products

Question Title

* 11. Rate quality of communication

Question Title

* 12. Were there unresolved concerns?

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* 13. Overall satisfaction

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* 14. Additional comments