DETAILED DEFINITIONS OF COVERAGE:
1) INSPECTION AND MAINTENANCE OF PRONGS*, CHANNELS AND SETTING WORK:
Thorough inspection of all prongs, channel and setting work to assure none of the stones move in any way.
Re-tipping is the process of adding small amounts of metal to the tip of each prong. No stones need to be removed. “We highly value the sentiment of your jewelry. This is a limited lifetime warranty. Your Preferred Jeweler may recommend rebuilding (or reconstructing) your setting, for an additional cost, to preserve the value and integrity of your jewelry and to be able to maintain your warranty.”
*In the instances where Rhodium is required, the customer may incur a charge.
2) RE-SIZING: (Excluding Eternity Bands and Invisible Settings)
When possible, after the initial sizing of your ring at purchase, a Preferred Jeweler will provide lifetime resizing of your ring. Some rings are not sizable, especially if there is a large size difference, a specialty design or if there is micro pave. Changing the size of a ring with micro pave is never recommended. If you re-size this type of ring it will be irreparable as the stones will loosen and the integrity of the ring will never be the same.
3) TIGHTENING OF STONES:
Preferred recommends and requires that you visit your Preferred retailer to have your items inspected and cleaned every 6 months. Your item(s) will be thoroughly inspected for any loose stones and have any necessary cleaning and covered repairs applied.
4) REFINISHING AND POLISHING*:
Any scratches and/or scuffs will be polished. Please note that some specialty designer finishes cannot be restored. Steam, ultrasonic cleaning and polishing machines are used to keep your jewelry in pristine condition.
* In the instances where Rhodium is required, the customer may incur a charge.
5) LOOSE EARRING BACKS:
Your earring backs will be repaired, if possible, if they are no longer secure.
6) PREFERRED JEWELERS will replace a natural or lab grown round diamond(s) up to .20ctw round at no additional charge to consumer. Excluding Fancy Cut and Color Diamonds.
7) FREE LIFETIME MAINTENANCE:
Your item must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated by your Preferred retailer online on the Preferred Dashboard. Customer and retailer will be notified by email, 30 days before and again 14 days before the inspection due date. Having work done on your item out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters. Please ensure that we have a valid email address on file. Should there be a lapse in time and your warranty has become invalid, the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty. Preferred Warranties are not transferable to another person.