Hello Preferred Retailers!

With the help of fellow Preferred retailer, Maria from Grogan Jewelers by Lon, we've created the Preferred Warranty Quiz to help make you and your team Preferred Rock Stars!

Please study the below points and take the quiz to test your knowledge. At the end of the quiz you will be able to see what questions you got right and what questions you got wrong.
Don't stress, you're not getting graded. We just want to make sure you are aware of everything that the program offers. This will be kind of fun too... let's see what you know!

We give you a little refresher course first...

Give us a call if you need any help! 888-998-8874

Question Title

WARRANTY COMPARISON CHART:

<span style="text-decoration: underline; color: #ff6600;"><strong>WARRANTY COMPARISON CHART:</strong></span>
DETAILED DEFINITIONS OF COVERAGE:
1) RE-TIPPING OF PRONGS*, INSPECTION OF CHANNELS AND SETTING WORK:
Thorough inspection of all prongs, channel and setting work to assure that none of the stones move in any way. When possible, re-tipping of prongs can be applied by adding small amounts of metal to the tip of each prong. Only applicable if stones do not have to be removed.
 *In the instances where Rhodium is required, the customer may incur a charge.

 
2) RE-SIZING: (Excluding Eternity Bands and Invisible Settings)
When possible, after the initial sizing of your ring at purchase, a Preferred Jeweler will provide lifetime resizing of your ring. Some rings are not sizable, especially if there is a large size difference, a specialty design or if there is micro pave. Changing the size of a ring with micro pave is never recommended. If you re-size this type of ring it will be irreparable as the stones will loosen and the integrity of the ring will never be the same.
 
3) TIGHTENING OF STONES:
Preferred recommends and requires that you visit your Preferred retailer to have your items inspected and cleaned every 6 months. Your item(s) will be thoroughly inspected for any loose stones and have any necessary cleaning and covered repairs applied.
 
4) REFINISHING AND POLISHING*:
Any scratches and/or scuffs will be polished. Please note that some specialty designer finishes cannot be restored. Steam, ultrasonic cleaning and polishing machines are used to keep your jewelry in pristine condition.
* In the instances where Rhodium is required, the customer may incur a charge.

 
5) LOOSE EARRING BACKS:
Your earring backs will be repaired, if possible, if they are no longer secure.

6) PREFERRED JEWELERS will replace a natural or lab grown diamond(s) up to .20ctw round at no additional charge to consumer. Excluding Fancy Cut and Color Diamonds.

7) FREE LIFETIME MAINTENANCE:
Your item must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated by your Preferred retailer online on the Preferred Dashboard. Customer and retailer will be notified by email, 30 days before and again 14 days before the inspection due date. Having work done on your item out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters. Please ensure that we have a valid email address on file. Should there be a lapse in time and your warranty has become invalid, the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty. Preferred Warranties are not transferable to another person. *The Free Preferred Warranty is a lifetime limited maintenance warranty. Criteria for issuing a warranty varies by retailer.
FAQ's from consumers and retailers...

"What does the free Nationwide Warranty cover?"

This is a lifetime maintenance warranty. If the warranty is valid and in good standing and service is required, simply go to any Preferred retailer in the network and your jewelry items will be repaired and serviced.

This warranty also provides the replacement of any missing diamonds (up to 0.20 ctw) excluding Fancy Colored Diamonds.

To maintain the validity of your warranty you will be required and notified every 6 months to bring your jewelry into your Preferred Jeweler of choice to be fully serviced, inspected and updated on the Preferred Dashboard.

Every service visit will be recorded in the Preferred Jewelers International™ database to document and maintain the life and journey of your special item and to keep your customers warranty valid and in good standing.
 
Preferred Jewelers will provide service, at no charge, for:

·         Re-Tipping of prongs
·         Re-sizing – When possible... Excluding Eternity Bands
·         Tightening of stones
·         Refinishing
·         Polish and clean your guests jewelry
·         Repair loose earring backs
·         Replacement of a diamond up to .20ctw
·         Provide FREE Lifetime Maintenance
 
Where can I have my jewelry serviced if I move?
Visit the Preferred website and click on the tab titled Nationwide Presence to locate the nearest Preferred retailer in your new town. They will be happy to help you maintain the beauty and longevity of your jewelry.
Do you know the zip code where you will be going? The FIND A RETAILER tab opens a map where you can put in the zip code, press enter and the closest retailer will pop up. If you then click on the address only, it will open up on a new page as a google map and show you exactly how far away it is from you.


What happens if I move to a new location with no Preferred Jeweler near me?
If you happen to move to a new location where there is not yet a Preferred Jeweler, please contact Preferred Headquarters so we can advise you on how to proceed. The network is growing so fast that we may have a retailer in progress who hasn't been added to the map yet.
What happens if I lose a diamond?
The Nationwide Warranty covers the replacement of any missing diamonds up to 0.20 ctw. If you lose a diamond, take your jewelry to the nearest Preferred Retailer for repair and replacement.

If a ring has withstood major duress, for example if it has been slammed in a door, is it still eligible for free repairs under the warranty?

Any kind of accidental damage to a consumers’ jewelry would not be covered under the Preferred Warranty. The warranty states clearly what we cover and hence the requirement for the semi-annual inspection to keep your jewelry in warrantable condition. If damage should occur the retailer has the option to charge the customer to get their jewelry back in warrantable "Like New" condition and then update and reinstate the warranty. As a Preferred Jeweler, you can offer Gem Shield Jewelry Insurance with special rates only for Preferred Members, to protect your clients’ special purchases.

Is there a range of issues (besides gemstones) that the warranty does not cover? If a ring is still under warranty, is there ever a repair charge on the ring?
The retailer has the option to decide this pending on the circumstances. Following our guide lines, what is listed above is what the warranty covers. Free Lifetime Maintenance for normal wear and tear on an item. (Wear and tear is stress that naturally and inevitably occurs as a result of normal wear or aging.) On a complicated piece where resizing could be a large endeavor, the retailer should choose wisely before putting the warranty in place or create a comment in the comment box stating any special circumstances and or agreements with the customer. There is a disclaimer in case you get into a challenging situation with a consumer coming to you that has purchased from another location. It states... "Criteria for issuing a warranty may vary by retailer."  In this case you could generate an RA (return authorization) number and send the item to True Romance for repairs. You also have access to Preferred Headquarters to help you navigate through any unusual situations.

Can't find your warranty card?
Call Preferred Headquarters! There we can access your information on our system just by giving us your name.

Can I register an older item that we've sold a customer? Can I register an older item that was purchased somewhere else?
We sometimes refer to this as "Grandfathering" or Verifying an older item.
You cannot issue a warranty on an item that is in need of repair. If you and your customer would like to have the warranty put on one of their items that you feel qualifies for the Preferred Lifetime Nationwide Warranty, you can charge the customer to have their item put back in pristine, like new condition and then "gift" them the warranty. When you put in the date of purchase and it is 6 months or more before the date you are entering it, a box will open asking you to verify that the item is in perfect condition.
By Verifying YES you are taking responsibility and standing behind your choice to register. 
What if a customer goes out of the Preferred Network for work on their item?
Here's another instance where there could be a lot of variables happening. Normally this would void their warranty. That being said, if you feel the work done has not compromised the item's stability, then if necessary, you can charge them for the work needed and then reinstate their warranty by updating them on the Preferred Dashboard. Always feel free to contact Preferred Headquarters if you need help with any Preferred customer.

What if I don't want to do a repair or issue a warranty on an older item?
We will not dictate to you what to put the Warranty on. There is a clause on the warranty brochure that states "Criteria for issuing a warranty may vary by retailer."
 
If you have a guest come into your store with a warranty on a much older item and you feel the work needed is not what the warranty covers... please call Preferred Headquarters. If the item is in perfect condition and the warranty is valid but you still don't want to do the maintenance, you always have the option to apply for an RA number and send it in to True Romance for the inspection.

Is there ever an instance when the warranty will be voided?

A warranty can only be deleted or voided if the Retailer who registered the warranty or the customer requests it to be deleted. If a customer calls Preferred Headquarters with this request, we would contact the retailer before voiding or deleting any warranty.
 
If a warranty has lapsed and the item is need of repair, you then have the option to charge the customer to bring it back into "like-new" condition and then reinstate the warranty by updating it on the Preferred Dashboard. We let you make the decision of charging the customer depending on the circumstances of that particular item, repairs necessary and the customer situation.
 
If you are just not sure what to do, you can always call Preferred Headquarters. We are always available to help you with anything you may need. Sometimes the item may need to go back to the manufacturer. We can assist you with these circumstances as well.
 
If the guest is only a little bit late and the item is in good condition, you can complete the maintenance and inspection and then update the warranty so it remains valid.

What about Financing? Do Preferred retailers get special rates?
Synchrony Financial Luxury Program allows you to offer your customers special financing promotions with rates exclusive to Preferred retailers.

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