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Pre Purchase Customer Survey US
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1.
How did you hear about our website
(Required.)
Search engine (e.g., Google, Bing, Yahoo)
Social media (e.g., Facebook, Instagram, Twitter, Pinterest)
Word of mouth (e.g., family, friends, colleagues)
Advertising (e.g., online ads, print ads, TV ads, radio ads)
Blog or influencer review
Online furniture directory or marketplace (e.g., Amazon, Wayfair, Houzz)
Email marketing
Saw your products in a physical store / showroom / friend's place
Other (please specify)
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2.
What motivated you to visit our website today?
(Required.)
Looking for furniture for my home
Looking for furniture for my office/business
Just browsing for ideas
Wanting to see if there were any sales or promotions
Searching for a specific item or product category
Heard good things about your company
Other (please specify)
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3.
How would you rate your online browsing experience? (1-10, 1 being Extemely Poor and 10 being Excellent)
(Required.)
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
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4.
Did you find what you were looking for?
(Required.)
Yes, I found exactly what I was looking for
Yes, I found something similar to what I was looking for
No, I couldn't find the specific product I was looking for
No, I couldn't find a product in my desired style/ color/ material
No, I couldn't find the product category I was looking for (e.g., coffee tables, outdoor furniture)
No, I couldn't find the right price point for my budget
Other (please specify)
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5.
What do you like about our products?
(Required.)
Design / Style
Quality
Price
Functionality
Matches my existing Furniture
Product Materials
Color Palettes
Uniqueness
Other (please specify)
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6.
What is the biggest barrier preventing you from making a purchase today?
(Required.)
I am still in the browsing stage
I haven't found the product I want
I haven't found a product that fits my budget
I haven't found a product that fits my style / taste
I am concerned about the quality of the products
I do not see enough product reviews
I am concerned about the shipping costs and delivery process
I am concerned about the return policy
I am concerned about the product warranty or guarantee
I am not ready to make a purchase right now
I am not able to easily compare products
Other (please specify)
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7.
What can we do to make it easier for you to make a purchase ?
(Required.)
Current Progress,
0 of 17 answered
