Pre Purchase Customer Survey US

Question Title

* 1. How did you hear about our website

Search engine (e.g., Google, Bing, Yahoo)

Social media (e.g., Facebook, Instagram, Twitter, Pinterest)

Word of mouth (e.g., family, friends, colleagues)

Advertising (e.g., online ads, print ads, TV ads, radio ads)

Blog or influencer review

Online furniture directory or marketplace (e.g., Amazon, Wayfair, Houzz)

Email marketing

Saw your products in a physical store / showroom / friend's place

Other (please specify)

Question Title

* 2. What motivated you to visit our website today?

Looking for furniture for my home

Looking for furniture for my office/business

Just browsing for ideas

Wanting to see if there were any sales or promotions

Searching for a specific item or product category

Heard good things about your company

Other (please specify)

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* 3. How would you rate your online browsing experience? (1-10, 1 being Extemely Poor and 10 being Excellent)

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* 4. Did you find what you were looking for?

Yes, I found exactly what I was looking for

Yes, I found something similar to what I was looking for

No, I couldn't find the specific product I was looking for

No, I couldn't find a product in my desired style/ color/ material

No, I couldn't find the product category I was looking for (e.g., coffee tables, outdoor furniture)

No, I couldn't find the right price point for my budget

Other (please specify)

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* 5. What do you like about our products?

Design / Style

Quality

Price

Functionality

Matches my existing Furniture

Product Materials

Color Palettes

Uniqueness

Other (please specify)

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* 6. What is the biggest barrier preventing you from making a purchase today?

I am still in the browsing stage

I haven't found the product I want

I haven't found a product that fits my budget

I haven't found a product that fits my style / taste

I am concerned about the quality of the products

I do not see enough product reviews

I am concerned about the shipping costs and delivery process

I am concerned about the return policy

I am concerned about the product warranty or guarantee

I am not ready to make a purchase right now

I am not able to easily compare products

Other (please specify)

Pre Purchase Customer Survey US

Question Title

* 1. How did you hear about our website

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* 2. What motivated you to visit our website today?

Question Title

* 3. How would you rate your online browsing experience? (1-10, 1 being Extemely Poor and 10 being Excellent)

Question Title

* 4. Did you find what you were looking for?

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* 5. What do you like about our products?

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* 6. What is the biggest barrier preventing you from making a purchase today?

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* 7. What can we do to make it easier for you to make a purchase ?