The Minister for Communications, the Hon. Michelle Rowland MP, is seeking submission from the Print & Visual Communication Association (PVCA) to inform the Department in its consideration of options to modernise Australia Post’s postal services. The basis for this Government review comes, in part, from Australia Post’s stated projections that its letterbox deliveries will run at a loss over the next decade due to its ongoing decline in volume.
 
As the industry body representing the interests of the largest industry client base of Australia Post we are seeking your input and feedback to advocate our industry’s position and views. We would greatly appreciate if you can provide answers to the following questions for that purpose.

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* 1. Location of your business?

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* 2. How many employees does your business employ?

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* 3. Does your business provide any mail related products and or services to your clients?
(this can include any product, production, printing, logistics, service or other related involvement)

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* 4. What percentage of your business involves mail related products, services and or process?
(This includes acquisition mail, addressed mail, unaddressed mail)

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i We adjusted the number you entered based on the slider’s scale.

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* 5. Have you witnessed mail related volume declines due to price rises?

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* 6. If you answered yes, to the previous question can you provide an estimated %

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i We adjusted the number you entered based on the slider’s scale.

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* 7. Further to the last question, can you provide any reasons or examples across this decline?
(This may include price increases, budgetary restrictions, supply chain issues etc.)

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* 8. There have been recent services changes to account management services from Australia Post, have these changes delivered a proactive or improved service model for your organisation? 

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* 9. Rate your satisfaction level with your business-related interactions with Australia Post.
(With one star being not satisfactory and five stars being totally satisfied)

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* 10. In regards to the previous question, please feel free to share the rationale for your satisfactory rating.

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* 11. Have you seen Business Mail promotion or marketing material to assist you in selling mail to your clients from Australia Post?

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* 12. In previous surveys, Industry has viewed Australia Post as not supporting the letters business as well as other business sectors. Do you believe this statement remains accurate in current day? 

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* 13. If you believe this has changed, can you please outline the improvements or how more could be achieved in this area? 

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* 14. Would the following considerations be of commercial interest to your business and or your clients?

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* 15. What would be the effect, if any, on your business, and that of your clients, if Australia Post reduced letterbox delivery days?

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* 16. Can you make any additional suggestions that might offer Australia Post greater cost savings or improvements in its provision of its Business Mail related services?

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* 17. What other comments or observations would you like to make about your business dealings with Australia Post?

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* 18. What Business Mail product/s is/are critical to your business success?
Please tick which product most applies.

Thank you for participating in this PVCA survey. The results will help to better represent the interests of the industry. Your de-identified survey answers will be used to inform the submission, inquiry, or program to which they relate and may also be used for subsequent reporting, and for promotion and utilisation of the submission, report and or program. For example, we may quote your de-identified answers in a report or promotional material. If we do this we will not use any information that could identify you unless we receive your permission.

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