Portage County District Library Community Survey Question Title * 1. Do you use the library? Yes No (If no, why not?) Question Title * 2. Which library location do you use most often? Question Title * 3. How many libraries have you visited in the past 6 months? I did not visit any libraries 1-2 3-4 5 or more libraries Question Title * 4. If you have visited other libraries, which did you visit most often, and why? Question Title * 5. What tasks are the most challenging for you or your family? (Check all that apply) Food insecurity Childcare Employment Finding accessible leisure activities Keeping up with medical appointments School-related issues Mental health concerns Transportation Access to social services Other (please specify) Question Title * 6. What does the library do well? (Check those that are most important to you.) It makes my job as a parent or caregiver easier The library helps people in my community The library contributes to the quality of life in my community Staff members always make me feel welcome The library works well with other community organizations and/or local businesses The library doesn't do anything well None of these Other (please specify) Question Title * 7. What materials and library services are most valuable to you and your family? (Check your top 3 choices.) Collections of books and materials eBooks and streaming services for music and movies In-person programs for all ages Free databases like Ancestry, Gale Courses, and CreativeBug Meeting rooms Computer/WIFI access Document services (notary, printing, copying, faxing, scanning) Other (please specify) Question Title * 8. What materials and library services are most valuable to the community? (Check your top 3 choices.) Collections of books and materials Library space to reserve and hold events/meetings Wireless internet connectivity and computer access Quiet study/reading space Document services (notary, printing, copying, faxing, scanning) Classes and programming for children Classes and programming for teens Classes and programming for adults Classes and programming for seniors Support and resources for students and educators Access to other community organizations/services/businesses through partnerships and programming Other (please specify) Question Title * 9. What would improve this library? (Check your top 3 choices.) I think they are doing a great job already Extended hours Larger collections Dedicated quiet areas Displays that are easy to browse and find new materials Public programs for adults Public programs for youth A wider variety of public programs After-hours pickup lockers More meeting space to reserve More outreach to the broader community (bookmobile, presence at events, delivery) Friendlier/more welcoming staff Other (please specify) Question Title * 10. Where do you usually hear about new titles you want to check out? (Check all that apply.) Library newsletter Friends/word of mouth Books I see in stores TV Magazines or newspapers Social Media Other Newsletters Church Library staff Other (please specify) Question Title * 11. How do you find out about community events? (Check all that apply) Local newspaper Church Facebook or Social Media Bulletin board Friends/word of mouth Event mailings/flyers/signs Other (please specify) Question Title * 12. On the library's website, I know how to: Make a purchase suggestion. Reserve a book/movie/audiobook. Find programs. Register for programs. Ask a reference question. Reserve a meeting room. Find the library staff and leadership. Access library board meeting information. I don't know how to do these things. I don't use the library's website. Question Title * 13. What personal/life improvement or organizational skills are interesting to you? (Check all that apply) Job searching on the internet Wills/Trusts/Legal document support Online calendars (iCal, Google Calendar, MSOutlook) Collaborative platforms (Microsoft Teams, Slack, Basecamp, etc.) Cloud photo storage (iCloud, GooglePhotos) Video or photo editing software/apps Notary services Passport applications Tax information and support Other (please specify) Question Title * 14. Typically, what do you do at the library? (Check all that apply) Use the computer Pick up reserves Attend a program (ex.storytime, book club) Use the copier/scanner/fax machine Browse collections Check-out books & materials Research history/genealogy Use public meeting space Work/study Meet friends Other (please specify) Question Title * 15. My dream library would... Question Title * 16. What would improve your library experience? Question Title * 17. What is your favorite thing about this library? Question Title * 18. What would make the library a more comfortable place to be? (Check your top 3 choices.) More soft seating Improved cleaning/decluttering of public areas Easier access to collections (displays/walkways/shelving arrangements) More quiet spaces Space to reserve for small groups An early literacy play area for very young children Cafe services/places dedicated for snacking and beverages More outdoor areas for reading and enjoyment Neurodiverse hours or designated spaces Equipment to reserve for meetings (laptops, microphones, projector, camera, etc.) Other (please specify) Question Title * 19. What school district do you live in? Aurora Crestwood Field James A. Garfield Rootstown Southeast Streetsboro Waterloo Windham Kent Ravenna Outside Portage County Question Title * 20. What is your age? Under 13 13-17 18-24 25-34 35-44 45-54 55-64 65 and up Question Title * 21. I am interested in providing additional feedback to the library for the Strategic Planning Process. Yes No Question Title * 22. My preferred contact method for participation is: Email (online questionnaire) Handwritten responses returned to the library Question Title * 23. I am interested in being entered to win a raffle prize drawing. Yes No Question Title * 24. If you answered Yes to providing additional feedback and/or being entered in the raffle, please include your contact information below. Name Email Address Phone Number Done