The City of Port Colborne Customer Satisfaction Survey

Question Title

* 1. Please select the most relevant department that serviced your most recent request.

Planning & Development (e.g. animal control, building permit, by-law inquiry, parking inquiry, encroachment, zoning)

Community & Economic Development (e.g. parks, recreation, trails, economic development)

Corporate Services (e.g. Customer service, freedom of Information, property tax, water bill, licenses, oaths and affidavits)

Engineering and Operations (e.g. roads, sidewalks, drainage, traffic, ditches, railway, projects and tenders)

Fire Department (e.g. burn complaint, burn permit, smoke detectors)

Library (e.g. library inquiry, membership cards)

Museum (e.g. museum inquiry)

Mayor/ Council /CAO's Office (e.g. City vehicle complaint, unresolved issue, tax and/or water rates, communications)

I cannot recall which department assisted my last request.

Question Title

* 2. Overall, how satisfied or dissatisfied are you with the City of Port Colborne's services?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 3. How easy was it to access the service you were inquiring about?

Extremely easy

Very easy

Somewhat easy

Not so easy

Not at all easy

Question Title

* 4. How would you rate the quality of our services?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

* 5. Do you have any suggestions on how we could improve the quality of our service?

Question Title

* 6. Overall, how responsive has the City of Port Colborne been to your questions or concerns?

Extremely responsive (e.g. inquiry or issue was resolved at the point of contact)

Very responsive (e.g. inquiry or issue was responded to within a business day)

Somewhat responsive (e.g. inquiry or issue was responded to in 2 - 3 business days)

Not so responsive (e.g. inquiry took up to a week to receive a response)

Not at all responsive (e.g. inquiry took longer than a week to receive a response or you did not hear back at all)

Question Title

* 7. Do you have any feed back or comments to provide about your recent interaction with the City of Port Colborne?

Question Title

* 8. Were you satisfied with your most recent phone interaction with our City of Port Colborne Customer Service Representatives?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not Applicable

Question Title

* 9. How do you prefer to communicate with the City of Port Colborne?

Phone

In person

Social Media

Other (please specify)

Question Title

* 10. How likely is it that you would recommend the City of Port Colborne services to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

The City of Port Colborne Customer Satisfaction Survey

Question Title

* 1. Please select the most relevant department that serviced your most recent request.

Question Title

* 2. Overall, how satisfied or dissatisfied are you with the City of Port Colborne's services?

Question Title

* 3. How easy was it to access the service you were inquiring about?

Question Title

* 4. How would you rate the quality of our services?

Question Title

* 5. Do you have any suggestions on how we could improve the quality of our service?

Question Title

* 6. Overall, how responsive has the City of Port Colborne been to your questions or concerns?

Question Title

* 7. Do you have any feed back or comments to provide about your recent interaction with the City of Port Colborne?

Question Title

* 8. Were you satisfied with your most recent phone interaction with our City of Port Colborne Customer Service Representatives?

Question Title

* 9. How do you prefer to communicate with the City of Port Colborne?

Question Title

* 10. How likely is it that you would recommend the City of Port Colborne services to a friend or colleague?

Question Title

* 11. Do you have any other comments, questions, or concerns?