Rushcliffe Borough Council's Planning and Place Shaping service is always looking for ways to improve. We know you have recently been in touch with the Planning service and want to know how you felt you were dealt with and what you thought of the service. This short survey will help us to understand what works well and where we need to make improvements, to ensure our services are as good as we can make them. Please take 5 minutes out of your busy day to tell us how we did, by filling in this questionnaire and posting it back to us in the envelope provided, or save time and money by filling it out online at http://www.surveymonkey.com/s/PlanningSatisfaction. Many thanks for help us to improve our Planning service.

1. In your most recent contact which area of the Planning service did you deal with?

2. Are you?

3. Please indicate whether you agree or disagree with each of the following statements about your experience of dealing with the Council's Planning service:

  Strongly agree Agree Neither agree or disagree Disagree Strongly Disagree Don't know / Did not use this aspect of the service
The Council kept me informed about the progress of my application / case / enquiry
The Council dealt promptly with my application / case / enquiry
The Council were helpful when dealing with my application / case / enquiry
I understand the reasons for the decision made on my application / case / enquiry
I consider that I was treated fairly and that my point of view was considered
Staff at the Council were polite and knowledgable
It was easy to contact the person I needed

4. Regardless of the outcome you received, are you satisfied or dissatisfied with the overall service provided by the Council's Planning service?

5. What was good about the Planning service?

6. What would make the Planning service better?

7. Were you satisfied or dissatisfied with the service received at the Rushcliffe Community Contact Centre?

Many thanks for taking the time to complete this survey.

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