Planning Department Survey

Your Feedback is Important

Customer service is the reason for our existence as a town government. We believe our customers have the right to respect, appropriate assistance, honesty and competency. We are a dedicated organization committed to enhancing the quality of life in Wake Forest by providing excellent customer-friendly service in response to the needs of everyone who visits, works and lives in our town.

In order for us to serve you better, we request that you fill out the short survey below. Your response will allow us to gauge the value of the services we provide and continue to improve them.

Thank you for taking the time to tell us how we are doing. Your input is greatly appreciated.

Please note: Your name and contact information are optional, unless you are requesting a follow-up phone call.

Question Title

* 1. Contact Information

Name

Address

Phone Number

Email Address

Question Title

* 2. What service did you use today?

Code Enforcement Complaint

Historic Preservation/Certificate of Appropriateness

Pre-submittal meeting (new development, proposed business, etc.)

Permit Information (signs, fences, deck, etc.)

Plan Review (subdivision, site plan, final plats)

Architectural Design Review

Transportation Planning (greenways, roadways, sidewalks, etc.)

Unified Development Ordinance Information (zoning, setbacks, land use questions, etc.)

Other (please specify)

Question Title

* 3. What staff member served you? (optional)

Question Title

* 4. Was the person who served you knowledgeable?

Yes

Question Title

* 5. Rate the following as to how the service was provided:

	Excellent	Good	Fair	Poor
Courteous Attitude	Courteous Attitude Excellent	Courteous Attitude Good	Courteous Attitude Fair	Courteous Attitude Poor
Responsiveness	Responsiveness Excellent	Responsiveness Good	Responsiveness Fair	Responsiveness Poor
Helpfulness	Helpfulness Excellent	Helpfulness Good	Helpfulness Fair	Helpfulness Poor
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor
Overall Rating	Overall Rating Excellent	Overall Rating Good	Overall Rating Fair	Overall Rating Poor

Question Title

* 1. Contact Information

Question Title

* 2. What service did you use today?

Question Title

* 3. What staff member served you? (optional)

Question Title

* 4. Was the person who served you knowledgeable?

Question Title

* 5. Rate the following as to how the service was provided:

Question Title

* 6. Town staff informed me about the process and timeliness of my project.

Question Title

* 7. Town staff gave me complete and consistent answers regarding my project.

Question Title

* 8. Town staff coordinated amongst themselves to ensure my project went smoothly through the process.

Question Title

* 9. Town staff responded to me in a timely manner (e.g., email and phone calls returned within 24 hours)

Question Title

* 10. Town staff made themselves available to me to respond to questions/concerns I had about my project.

Question Title

* 11. Town staff provided alternatives or suggestions to me that were helpful in moving my project along.

Question Title

* 12. Town staff...

Question Title

* 13. Please share any additional thoughts or comments you have: