Pension Industry Customer Feedback Survey |
Section 1: INTRODUCTION
A. Purpose of Survey
The purpose of the survey is to determine how much satisfaction you derive from the products and services offered by your Pension Fund Administrator.
The purpose of the survey is to determine how much satisfaction you derive from the products and services offered by your Pension Fund Administrator.
B. Instructions
1. This questionnaire contains statements aimed at eliciting your satisfaction level with your PFA’s services. For each service attribute, you are required to provide feedback on the following:
1. This questionnaire contains statements aimed at eliciting your satisfaction level with your PFA’s services. For each service attribute, you are required to provide feedback on the following:
- Satisfaction: how satisfied you are with your PFA’s service and products
- Importance: how valuable or important your PFA’s service or product is to you
An explanation of the response options is provided below:
| Satisfaction Rating: | 1-Extremely Dissatisfied, 2-Very Dissatisfied, 3-Dissatisfied, 4-Neutral, 5-Satisfied, 6-Very Satisfied, 7-Extremely Satisfied |
| Importance Rating: | 1 - Not at all important, 2-, 3-, 4-, 5-, 6-, 7-, 8-, 9-, 10- Extremely important |
2. Please rate only the Pension Fund Administrator you currently use, your feedback should be based on your experience.