Thank you for taking the time to complete this survey conducted by the Pensacola Parks and Recreation Department. We are committed to monitoring the quality of the services we provide our customers as part of an ongoing improvement process. We would appreciate your feedback on our performance.

This survey should take less than 5 minutes of your time.

Any questions marked with an asterisk (*) require an answer in order to progress through the survey.

* 1. What Program are you evaluating?

* 2. Program Location

* 3. Program dates and times

* 4. Is this the first time you participated in our programs?

* 5. What is your age?

* 6. Are you male or female?

* 7. Are you a City of Pensacola resident?

* 8. How far do you travel for this program?

* 9. Please rate the following program attributes.

  Excellent Very good Good Average Poor
Registration Process
Registration Staff
Program Quality
Instructor's Knowledge
Instructor's Personality/Helpfulness
Program Location
Length of Program
Cost of Program
Quality of Facilities
Overall Program Quality

* 10. Additional comments relating to above ratings.

* 11. Please rate the following facility attributes.

  Excellent Very Good Good Fair Poor N/A
Lobby
Front Counter Staff
Program Staff / Instructor
Weight Room
Gymnasium
Locker Rooms / Rest Rooms
Meeting Room
Library / Computer Lab
Classroom(s)
Auditorium / Ballroom

* 12. Additional comments relating to above ratings.

* 13. What is your overall opinion of this program?

* 14. What is the ideal time for you or your children to participate in classes?

* 15. What are some of the ways we can improve the program?

* 16. Please tell us how we can improve our recreation programs in general to better serve your needs.

* 17. What additional programs would you like to see offered?

* 18. How did you hear about the program?

* 19. May we contact you to better understand your survey information? If yes, please provide your email address or other contact information below.

* 20. How likely is it that you would recommend us to a friend or colleague?

Not at all likely
Extremely likely

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