Thank you for taking the time to complete this survey conducted by the Pensacola Parks and Recreation Department. We are committed to monitoring the quality of the services we provide our customers as part of an ongoing improvement process. We would appreciate your feedback on our performance.

This survey should take less than 5 minutes of your time.

Any questions marked with an asterisk (*) require an answer in order to progress through the survey.

* 1. Program Location

* 2. How long have you been attending programs at this facility?

* 3. How frequently do you use our services? 

* 4. Which of our services do you use? Select all that apply. 

* 5. Please rate the following facility attributes.

  Poor Fair Good Very Good Excellent N/A
Front Counter Staff
Program/Instructional Staff
Weight Room
Locker Room/Restrooms
Meeting Room(s)
Library/Computer Lab

* 6. How do we rate on the following attributes?

  Poor Fair Good Very Good Excellent
Customer service
Quality of programs/classes
Understanding customer's needs

* 7. Additional comments relating to above ratings.

* 8. How would you rate your level of satisfaction with us?

* 9. What are some of the ways we can improve the program you are rating?

* 10. Please tell us how we can improve our recreation programs in general to better serve your needs.

* 11. What additional programs would you like to see offered?

* 12. How did you hear about the program?

* 13. How likely are you to continue doing business with us?

* 14. How likely is it that you would recommend our services to a friend or colleague?

* 15. May we contact you to better understand your survey information? If yes, please provide your email address or other contact information below.

* 16. What is your gender?

* 17. Which category best describes your age?