Study Purpose

The purpose of this survey is to assess the current state for individuals working in the field of patient advocacy, including processes related to patient complaints and grievances.  This project is supported by a grant from The Beryl Institute.  A secondary aim of this project is to identify potential education needs and practice guidelines for the field of patient advocacy. It is anticipated this survey will take approximately ten minutes to complete. This project has been approved by the Northwestern Medicine Healthcare Institutional Review Board. Participation in this survey is voluntary and responses are anonymous. If you do not wish to respond to a specific question, you can skip it. Thank you in advance for your time! 

* 1. What primary department at your facility do Patient Advocates report to?

* 2. What are your years of service in Patient Advocacy?

* 3. What title best describes the Patient Advocacy role at your facility?

* 4. What best describes your facility type or primary work location?

* 5. What type of services are provided at your facility?  (Please select all that apply)

* 6. How many beds are in your facility?

* 7. Staffing: How many Full Time Equivalent (FTE) Patient Advocates are budgeted for your facility?  For example, if you have two part-time Patient Advocates who each work 20 hours per week, then this would equal 1.0 FTE.

* 8. What best describes your professional background?

* 9. At your facility, are you currently part of any committee or team that focuses on patient experience?