AMGH Emergency Room Patient Survey

* 1. During this hospital visit, how often did nurses treat you with respect and courtesy?

* 2. During this hospital visit, how often did nurses listen carefully to you?

* 3. During this hospital visit, how often did nurses explain things in a way you could understand?

* 4. During this hospital visit, how often did doctors treat you with respect and courtesy?

* 5. During this hospital visit, how often did doctors listen carefully to you?

* 6. During this hospital visit, how often did doctors explain things in a way you could understand?

* 7. Thinking about this visit, what was the main reason why you went to the emergency room?

* 8. During this stay at the hospital, how often was your pain well controlled?

* 9. During this stay at the hospital, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

* 10. Reasons for wait times were explained to me?

* 11. Would you recommend this hospital to your friends and family?

* 12. During this hospital stay, did you get all the information you needed about your condition and treatment?

* 13. Did you get the support you needed to help with any anxieties, fears or worries you had during this hospital stay?

* 14. Were you involved as mush as you wanted to be in decision about your care and treatment?

* 15. Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay?

* 16. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

* 17. Is there anyone you would like to recognize for providing exceptional care?

* 18. Is there anything we could do to improve your experience at AMGH?

* 19. Please provide full name and contact information if you would like to discuss your experience with a member of our leadership team.

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