AMGH Emergency Room Patient Survey

During this hospital visit, how often did nurses treat you with respect and courtesy?

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* 1. During this hospital visit, how often did nurses treat you with respect and courtesy?

During this hospital visit, how often did nurses listen carefully to you?

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* 2. During this hospital visit, how often did nurses listen carefully to you?

During this hospital visit, how often did nurses explain things in a way you could understand?

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* 3. During this hospital visit, how often did nurses explain things in a way you could understand?

During this hospital visit, how often did doctors treat you with respect and courtesy?

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* 4. During this hospital visit, how often did doctors treat you with respect and courtesy?

During this hospital visit, how often did doctors listen carefully to you?

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* 5. During this hospital visit, how often did doctors listen carefully to you?

During this hospital visit, how often did doctors explain things in a way you could understand?

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* 6. During this hospital visit, how often did doctors explain things in a way you could understand?

Thinking about this visit, what was the main reason why you went to the emergency room?

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* 7. Thinking about this visit, what was the main reason why you went to the emergency room?

During this stay at the hospital, how often was your pain well controlled?

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* 8. During this stay at the hospital, how often was your pain well controlled?

During this stay at the hospital, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

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* 9. During this stay at the hospital, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

Reasons for wait times were explained to me?

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* 10. Reasons for wait times were explained to me?

Would you recommend this hospital to your friends and family?

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* 11. Would you recommend this hospital to your friends and family?

During this hospital stay, did you get all the information you needed about your condition and treatment?

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* 12. During this hospital stay, did you get all the information you needed about your condition and treatment?

Did you get the support you needed to help with any anxieties, fears or worries you had during this hospital stay?

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* 13. Did you get the support you needed to help with any anxieties, fears or worries you had during this hospital stay?

Were you involved as much as you wanted to be in decisions about your care and treatment?

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* 14. Were you involved as much as you wanted to be in decisions about your care and treatment?

Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay?

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* 15. Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay?

Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

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* 16. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

Is there anyone you would like to recognize for providing exceptional care?

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* 17. Is there anyone you would like to recognize for providing exceptional care?

Is there anything we could do to improve your experience at AMGH?

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* 18. Is there anything we could do to improve your experience at AMGH?

Please provide full name and contact information if you would like to discuss your experience with a member of our leadership team.

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* 19. Please provide full name and contact information if you would like to discuss your experience with a member of our leadership team.

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