2017 - Emergency Room Patient Experience Survey AMGH Emergency Room Patient Survey Question Title * 1. During this hospital visit, how often did nurses treat you with respect and courtesy? Always Usually Sometimes Never OK Question Title * 2. During this hospital visit, how often did nurses listen carefully to you? Always Usually Sometimes Never OK Question Title * 3. During this hospital visit, how often did nurses explain things in a way you could understand? Always Usually Sometimes Never OK Question Title * 4. During this hospital visit, how often did doctors treat you with respect and courtesy? Always Usually Sometimes Never OK Question Title * 5. During this hospital visit, how often did doctors listen carefully to you? Always Usually Sometimes Never OK Question Title * 6. During this hospital visit, how often did doctors explain things in a way you could understand? Always Usually Sometimes Never OK Question Title * 7. Thinking about this visit, what was the main reason why you went to the emergency room? An accident or injury A new health problem An ongoing health condition or concern OK Question Title * 8. During this stay at the hospital, how often was your pain well controlled? Always Usually Sometimes Never N/A OK Question Title * 9. During this stay at the hospital, did you get information in writing about what symptoms or health problems to look out for after you left the hospital? Yes No OK Question Title * 10. Reasons for wait times were explained to me? Yes No N/A OK Question Title * 11. Would you recommend this hospital to your friends and family? Yes No OK Question Title * 12. During this hospital stay, did you get all the information you needed about your condition and treatment? Yes No OK Question Title * 13. Did you get the support you needed to help with any anxieties, fears or worries you had during this hospital stay? Yes No OK Question Title * 14. Were you involved as much as you wanted to be in decisions about your care and treatment? Yes No OK Question Title * 15. Before you left the hospital, did you have a clear understanding about all of your prescribed medications, including those you were taking before your hospital stay? Yes No OK Question Title * 16. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Yes No OK Question Title * 17. Is there anyone you would like to recognize for providing exceptional care? Yes No Name OK Question Title * 18. Is there anything we could do to improve your experience at AMGH? OK Question Title * 19. Please provide full name and contact information if you would like to discuss your experience with a member of our leadership team. OK DONE