2017 - Ambulatory Care Patient Experience AMGH Ambulatory Care Clinic Patient Survey Question Title * 1. During this clinic visit, did you know where to go once you arrived at the hospital? Yes No OK Question Title * 2. Would you recommend this department to your friends and family? Yes No OK Question Title * 3. It is our practice to phone each patient 1-2 weeks before each appointment. Did you receive a reminder call? Yes No Do not remember/not sure OK Question Title * 4. If you left a message at the clinic, did you receive a reply within a reasonable timeframe? Yes No Not applicable OK Question Title * 5. During this visit, how often did staff treat you with respect and courtesy? Always Usually Sometimes Never OK Question Title * 6. During this visit, were you seen close to your scheduled appointment time? Yes No If no, was the reason for delay explained? OK Question Title * 7. During this visit, were things explained to you in a way you could understand? Yes No OK Question Title * 8. During this visit, did you feel you had enough time to speak with your health care provider? Yes No OK Question Title * 9. After your visit, did you understand your plan of care? Yes No OK Question Title * 10. Is there anyone you would like recognized for providing exceptional care? OK Question Title * 11. Is there anything else we could do to improve your experience at Alexandra Marine and General Hospital? OK Question Title * 12. Please provide full name and contact information if you would like to discuss your experience with a member of our leadership team. OK DONE