Thank you in advance for participating in the Australian Patient-Centred Maturity Assessment!

Our goal is to gain a deeper understanding of what you and your colleagues are doing to drive patient experience excellence in Australia.

We recognise your time is valuable and appreciate your willingness to share your thoughts with us. The assessment should take no more than 12 minutes to complete.

Your responses should provide a benchmark for your organisation on how your patient-centred approach compares to others, where you’re doing well and where there’s opportunity for improvement.

By completing the assessment, you will receive a personalised Insight Report providing the benchmark to chart your patient-centred course across your organisation’s key business functions, processes and teams.
Experience 360 has developed this patient-centred assessment to help Australian healthcare executives and patient-experience leaders gain an understanding of the current maturity of their organisations on the spectrum of patient-centred strategy, alignment and engagement. The assessment tool is design to provide a benchmarking guide only and is not designed to provide a definitive strategy or scientifically derived outcomes.

The collection of contact information at the end of the survey is optional and will remain confidential. This information is only required if the participant would like to receive the Insight Report, which will be delivered by email. This information will not be shared or published.

From time to time, Experience 360 may collate the data for the purpose of studying the responses as a whole. Individual responses will only ever be used for the purpose intended, that is to generate the requested Insight Report.  

Privacy of Data
Experience 360 uses SurveyMonkey for the collection, aggregation and analysis of assessment data. The information collected in the assessment is transmitted and stored securely in the United States and is accessed by Experience 360 in accordance with SurveyMonkey’s terms of use. You can access Survey Monkey’s terms of use here.

If you provide assessment responses you consent to storage of your answers offshore (outside of Australia). This means that once you have chosen to participant in the survey Experience 360 will not have an obligation to take reasonable steps to ensure that SurveyMonkey does not breach the Australian Privacy Principles in relation to personal information that is given to SurveyMonkey. You can access SurveyMonkey’s privacy policy here.

Question Title

* 1. I have read the information outlined above and would like to proceed with the assessment