SurveyMonkey Powered Online Survey

Passport Program Survey

Hands TheFamilyHelpNetwork.ca is committed to offering you the best possible services. This survey is intended to provide our agency with information that will assist us in better administering Passport funding. This evaluation is completely voluntary.

We are surveying all Passport recipients who are currently receiving funding. The information collected in this survey will be used to better understand your needs and help us make improvements to the way we deliver our services. Your responses will remain anonymous as we will be summarizing all the information we receive.

If you have any questions about this survey and the use of the information, feel free to contact Jackie Orlando at 705-476-2293 ext. 1266 or toll free at 1-800-668-8555 ext. 1266.

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* Please enter your postal code:

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* 1. When contacting Hands TheFamllyHelpNetwork.ca it is easy to use the automated phone system to reach a Passport representative.

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

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* 2. How many different people did you speak with in order to get the information you required?

One person

Two people

More than 3 people

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* 3. How often are you in contact with a Passport representative?

At least once per week

At least every two weeks

At least once a month

At least once every 6 months

At least once per year

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* 4. The passport representative...

	Strongly Agree	Somewhat agree	Neutral	Somewhat Disagree	Strongly Disagree
Answers my questions	Answers my questions Strongly Agree	Answers my questions Somewhat agree	Answers my questions Neutral	Answers my questions Somewhat Disagree	Answers my questions Strongly Disagree
Is knowledgeable	Is knowledgeable Strongly Agree	Is knowledgeable Somewhat agree	Is knowledgeable Neutral	Is knowledgeable Somewhat Disagree	Is knowledgeable Strongly Disagree
Is quick to respond	Is quick to respond Strongly Agree	Is quick to respond Somewhat agree	Is quick to respond Neutral	Is quick to respond Somewhat Disagree	Is quick to respond Strongly Disagree

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* 5. The Passport representative’s answers to my questions are….

	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree
Clear	Clear Strongly Agree	Clear Somewhat Agree	Clear Neutral	Clear Somewhat Disagree	Clear Strongly Disagree
Timely	Timely Strongly Agree	Timely Somewhat Agree	Timely Neutral	Timely Somewhat Disagree	Timely Strongly Disagree
Helpful	Helpful Strongly Agree	Helpful Somewhat Agree	Helpful Neutral	Helpful Somewhat Disagree	Helpful Strongly Disagree

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* 6. Please indicate your level of agreement with the following statements:

	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree
Passport invoices are straightforward and easy to complete.	Passport invoices are straightforward and easy to complete. Strongly Agree	Passport invoices are straightforward and easy to complete. Somewhat Agree	Passport invoices are straightforward and easy to complete. Neutral	Passport invoices are straightforward and easy to complete. Somewhat Disagree	Passport invoices are straightforward and easy to complete. Strongly Disagree
Passport invoices are easy to submit for reimbursement.	Passport invoices are easy to submit for reimbursement. Strongly Agree	Passport invoices are easy to submit for reimbursement. Somewhat Agree	Passport invoices are easy to submit for reimbursement. Neutral	Passport invoices are easy to submit for reimbursement. Somewhat Disagree	Passport invoices are easy to submit for reimbursement. Strongly Disagree
The length of time it takes to receive invoice reimbursement is acceptable.	The length of time it takes to receive invoice reimbursement is acceptable. Strongly Agree	The length of time it takes to receive invoice reimbursement is acceptable. Somewhat Agree	The length of time it takes to receive invoice reimbursement is acceptable. Neutral	The length of time it takes to receive invoice reimbursement is acceptable. Somewhat Disagree	The length of time it takes to receive invoice reimbursement is acceptable. Strongly Disagree

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* 7. What is an acceptable time frame to receive reimbursement for your invoices?

1 week

2 weeks

3 weeks

4 weeks

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* 8. Is the information in the "Managing Your Passport Funding" package easy to understand and follow?

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Is there anything else that could be added to the package that would be helpful?

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* 9. Of the following services, please select the top 3 that are most important to you.

Responses to questions in a timely fashion

Courteous service staff

Skills/competence of Passport Representative

Ease of accessing information about the service

Simple forms

Clear instructions

Accurate and consistent information

Convenient payment methods

Minimum turnaround to process invoice for reimbursement of expenses

Other (please specify)

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* 10. Overall, how satisfied are you with:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
The services you received from the Passport Program at Hands?	The services you received from the Passport Program at Hands? Very Satisfied	The services you received from the Passport Program at Hands? Somewhat Satisfied	The services you received from the Passport Program at Hands? Neutral	The services you received from the Passport Program at Hands? Somewhat Dissatisfied	The services you received from the Passport Program at Hands? Very Dissatisfied
The services you received from the Passport Representative at Hands?	The services you received from the Passport Representative at Hands? Very Satisfied	The services you received from the Passport Representative at Hands? Somewhat Satisfied	The services you received from the Passport Representative at Hands? Neutral	The services you received from the Passport Representative at Hands? Somewhat Dissatisfied	The services you received from the Passport Representative at Hands? Very Dissatisfied
The invoicing and reimbursement process?	The invoicing and reimbursement process? Very Satisfied	The invoicing and reimbursement process? Somewhat Satisfied	The invoicing and reimbursement process? Neutral	The invoicing and reimbursement process? Somewhat Dissatisfied	The invoicing and reimbursement process? Very Dissatisfied
The length of time it takes to receive reimbursement for your invoices?	The length of time it takes to receive reimbursement for your invoices? Very Satisfied	The length of time it takes to receive reimbursement for your invoices? Somewhat Satisfied	The length of time it takes to receive reimbursement for your invoices? Neutral	The length of time it takes to receive reimbursement for your invoices? Somewhat Dissatisfied	The length of time it takes to receive reimbursement for your invoices? Very Dissatisfied

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* 11. Do you have a suggestion about the services you receive? Please explain.

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* 12. Please provide any additional comments you may have in the space below:

Thank you for taking the time to complete this survey. Your feedback is appreciated!