Passport Program Survey

Hands TheFamilyHelpNetwork.ca is committed to offering you the best possible services. This survey is intended to provide our agency with information that will assist us in better administering Passport funding. This evaluation is completely voluntary.

We are surveying all Passport recipients who are currently receiving funding. The information collected in this survey will be used to better understand your needs and help us make improvements to the way we deliver our services. Your responses will remain anonymous as we will be summarizing all the information we receive.

If you have any questions about this survey and the use of the information, feel free to contact Jackie Orlando at 705-476-2293 ext. 1266 or toll free at 1-800-668-8555 ext. 1266.

Please enter your postal code:

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* Please enter your postal code:

1. When contacting Hands TheFamllyHelpNetwork.ca it is easy to use the automated phone system to reach a Passport representative.

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* 1. When contacting Hands TheFamllyHelpNetwork.ca it is easy to use the automated phone system to reach a Passport representative.

2. How many different people did you speak with in order to get the information you required?

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* 2. How many different people did you speak with in order to get the information you required?

3. How often are you in contact with a Passport representative?

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* 3. How often are you in contact with a Passport representative?

4. The passport representative...

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* 4. The passport representative...

  Strongly Agree Somewhat agree Neutral Somewhat Disagree Strongly Disagree
Answers my questions
Is knowledgeable
Is quick to respond
5. The Passport representative’s answers to my questions are….

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* 5. The Passport representative’s answers to my questions are….

  Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
Clear
Timely
Helpful
6. Please indicate your level of agreement with the following statements:

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* 6. Please indicate your level of agreement with the following statements:

  Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
Passport invoices are straightforward and easy to complete.
Passport invoices are easy to submit for reimbursement.
The length of time it takes to receive invoice reimbursement is acceptable.
7. What is an acceptable time frame to receive reimbursement for your invoices?

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* 7. What is an acceptable time frame to receive reimbursement for your invoices?

8. Is the information in the "Managing Your Passport Funding" package easy to understand and follow?

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* 8. Is the information in the "Managing Your Passport Funding" package easy to understand and follow?

9. Of the following services, please select the top 3 that are most important to you.

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* 9. Of the following services, please select the top 3 that are most important to you.

10. Overall, how satisfied are you with:

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* 10. Overall, how satisfied are you with:

  Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
The services you received from the Passport Program at Hands?
The services you received from the Passport Representative at Hands?
The invoicing and reimbursement process?
The length of time it takes to receive reimbursement for your invoices?
11. Do you have a suggestion about the services you receive? Please explain.

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* 11. Do you have a suggestion about the services you receive? Please explain.

12. Please provide any additional comments you may have in the space below:

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* 12. Please provide any additional comments you may have in the space below:

Thank you for taking the time to complete this survey. Your feedback is appreciated!

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