2019 Customer Satisfaction Survey

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* 1. Which branch of the Pasco County Library System do you use?

Centennial Park Library, 5740 Moog Road Holiday

Hudson Regional Library, 8012 Library Road, Hudson

Hugh Embry Library, 14215 Fourth Street, Dade City

Land O' Lakes Library, 2818 Collier Parkway, Land O' Lakes

New River Library, 34043 State Road 54, Wesley Chapel

Regency Park Library, 9701 Little Road, New Port Richey

South Holiday Library, 4649 Mile Stretch Drive, Holiday

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* 2. How would you rate each of the following library services?

	Excellent	Good	Fair	Poor	Don't Know/Not Applicable
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service Don't Know/Not Applicable
Collection (books, DVDs, newspapers, magazines, etc.)	Collection (books, DVDs, newspapers, magazines, etc.) Excellent	Collection (books, DVDs, newspapers, magazines, etc.) Good	Collection (books, DVDs, newspapers, magazines, etc.) Fair	Collection (books, DVDs, newspapers, magazines, etc.) Poor	Collection (books, DVDs, newspapers, magazines, etc.) Don't Know/Not Applicable
Programs (classes, storytimes, book clubs, etc.)	Programs (classes, storytimes, book clubs, etc.) Excellent	Programs (classes, storytimes, book clubs, etc.) Good	Programs (classes, storytimes, book clubs, etc.) Fair	Programs (classes, storytimes, book clubs, etc.) Poor	Programs (classes, storytimes, book clubs, etc.) Don't Know/Not Applicable
Online Services (pascolibraries.org, Overdrive, Hoopla, Kanopy, catalog, databases, etc.)	Online Services (pascolibraries.org, Overdrive, Hoopla, Kanopy, catalog, databases, etc.) Excellent	Online Services (pascolibraries.org, Overdrive, Hoopla, Kanopy, catalog, databases, etc.) Good	Online Services (pascolibraries.org, Overdrive, Hoopla, Kanopy, catalog, databases, etc.) Fair	Online Services (pascolibraries.org, Overdrive, Hoopla, Kanopy, catalog, databases, etc.) Poor	Online Services (pascolibraries.org, Overdrive, Hoopla, Kanopy, catalog, databases, etc.) Don't Know/Not Applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Excellent	ILL (Inter-library loan) Good	ILL (Inter-library loan) Fair	ILL (Inter-library loan) Poor	ILL (Inter-library loan) Don't Know/Not Applicable
Library Policies (Fines, Fees, etc.)	Library Policies (Fines, Fees, etc.) Excellent	Library Policies (Fines, Fees, etc.) Good	Library Policies (Fines, Fees, etc.) Fair	Library Policies (Fines, Fees, etc.) Poor	Library Policies (Fines, Fees, etc.) Don't Know/Not Applicable
Computers, Printers, Copiers, Scanners, Self-Checkout	Computers, Printers, Copiers, Scanners, Self-Checkout Excellent	Computers, Printers, Copiers, Scanners, Self-Checkout Good	Computers, Printers, Copiers, Scanners, Self-Checkout Fair	Computers, Printers, Copiers, Scanners, Self-Checkout Poor	Computers, Printers, Copiers, Scanners, Self-Checkout Don't Know/Not Applicable
Internet Access	Internet Access Excellent	Internet Access Good	Internet Access Fair	Internet Access Poor	Internet Access Don't Know/Not Applicable
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't Know/Not Applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't Know/Not Applicable

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* 3. Do library hours meet your needs? If not, please explain (e.g. open earlier, close later, open more nights, open on Sundays, etc.)

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* 4. How can your satisfaction with library services (including our website pascolibraries.org) be increased?

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* 5. When you visit a library branch, how often do you find what you are looking for?

Less than 50% of the time

50%-75% of the time

More than 75% of the time

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* 6. Which of these items have you checked out from the library?

Hardcover Book

Paperback

E-book (Overdrive, Hoopla, etc)

E-Audio (Overdrive, Hoopla, etc.)

DVD (movies, TV shows)

Downloadable Video (Kanopy, Hoopla)

Book CD, Playaway

Instruments or Equipment (hotspots, cameras, ukuleles, etc.)

Adaptive Toys

Magazines

Video Games

Other (please specify)

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* 7. Which types of items do you think the library should buy more of?

Print Books, Fiction

Print Books, Non-Fiction

E-books, Fiction

E-books, Non-Fiction

E-Audio, Fiction

E-Audio, Non-Fiction

Magazines

DVDs (movies and television shows)

Downloadable Video

Video Games

Reference Books

Other (please specify)

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* 8. Anything else you would like us to know?

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* 9. If you would like to be entered into the drawing for one of two $100 gift cards, please provide your contact information below.

Name

Phone Number