Thank you for your interest in the resource Measuring Customer Value and Satisfaction for Parks and Recreation. This survey tool and accompanying manual was prepared by Parks and Recreation Ontario with support from the Ontario Municipal Knowledge Network. The survey and guide will help municipalities:
  • track key performance indicators
  • implement a program to constantly monitor and improve services and facilities
  • provide a high level of customer satisfaction and a higher quality of life.
It is completely customizable and provides a flexible template for any size of municipality or operation.

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