Chesapeake Parks Customer Satisfaction Survey

This survey is designed to evaluate your satisfaction with the facilities and programs offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing facilities, services and programs. It is our sincere goal to provide services and programs that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake. Please take a few moments to share your experience with us.

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	Not Applicable to Park Being Evaluated
Trash collection	Trash collection Exceeded Expectations	Trash collection Met Expectations	Trash collection Did Not Meet Expectations	Trash collection Not Applicable to Park Being Evaluated
Mowing and grounds maintenance	Mowing and grounds maintenance Exceeded Expectations	Mowing and grounds maintenance Met Expectations	Mowing and grounds maintenance Did Not Meet Expectations	Mowing and grounds maintenance Not Applicable to Park Being Evaluated
Playground equipment	Playground equipment Exceeded Expectations	Playground equipment Met Expectations	Playground equipment Did Not Meet Expectations	Playground equipment Not Applicable to Park Being Evaluated
Shelter(s)	Shelter(s) Exceeded Expectations	Shelter(s) Met Expectations	Shelter(s) Did Not Meet Expectations	Shelter(s) Not Applicable to Park Being Evaluated
Restroom facility	Restroom facility Exceeded Expectations	Restroom facility Met Expectations	Restroom facility Did Not Meet Expectations	Restroom facility Not Applicable to Park Being Evaluated
Personal safety	Personal safety Exceeded Expectations	Personal safety Met Expectations	Personal safety Did Not Meet Expectations	Personal safety Not Applicable to Park Being Evaluated
Safety of park equipment, grounds, facilities and amenities	Safety of park equipment, grounds, facilities and amenities Exceeded Expectations	Safety of park equipment, grounds, facilities and amenities Met Expectations	Safety of park equipment, grounds, facilities and amenities Did Not Meet Expectations	Safety of park equipment, grounds, facilities and amenities Not Applicable to Park Being Evaluated
Overall condition and appeal of the park	Overall condition and appeal of the park Exceeded Expectations	Overall condition and appeal of the park Met Expectations	Overall condition and appeal of the park Did Not Meet Expectations	Overall condition and appeal of the park Not Applicable to Park Being Evaluated

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

Not Applicable to Park Being Evaluated

Trash collection

Trash collection Exceeded Expectations

Trash collection Met Expectations

Trash collection Did Not Meet Expectations

Trash collection Not Applicable to Park Being Evaluated

Mowing and grounds maintenance

Mowing and grounds maintenance Exceeded Expectations

Mowing and grounds maintenance Met Expectations

Mowing and grounds maintenance Did Not Meet Expectations

Mowing and grounds maintenance Not Applicable to Park Being Evaluated

Playground equipment

Playground equipment Exceeded Expectations

Playground equipment Met Expectations

Playground equipment Did Not Meet Expectations

Playground equipment Not Applicable to Park Being Evaluated

Shelter(s)

Shelter(s) Exceeded Expectations

Shelter(s) Met Expectations

Shelter(s) Did Not Meet Expectations

Shelter(s) Not Applicable to Park Being Evaluated

Restroom facility

Restroom facility Exceeded Expectations

Restroom facility Met Expectations

Restroom facility Did Not Meet Expectations

Restroom facility Not Applicable to Park Being Evaluated

Personal safety

Personal safety Exceeded Expectations

Personal safety Met Expectations

Personal safety Did Not Meet Expectations

Personal safety Not Applicable to Park Being Evaluated

Safety of park equipment, grounds, facilities and amenities

Safety of park equipment, grounds, facilities and amenities Exceeded Expectations

Safety of park equipment, grounds, facilities and amenities Met Expectations

Safety of park equipment, grounds, facilities and amenities Did Not Meet Expectations

Safety of park equipment, grounds, facilities and amenities Not Applicable to Park Being Evaluated

Overall condition and appeal of the park

Overall condition and appeal of the park Exceeded Expectations

Overall condition and appeal of the park Met Expectations

Overall condition and appeal of the park Did Not Meet Expectations

Overall condition and appeal of the park Not Applicable to Park Being Evaluated

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	Neutral or No Opinion
Visibility	Visibility Exceeded Expectations	Visibility Met Expectations	Visibility Did Not Meet Expectations	Visibility Neutral or No Opinion
Clarity/Understanding	Clarity/Understanding Exceeded Expectations	Clarity/Understanding Met Expectations	Clarity/Understanding Did Not Meet Expectations	Clarity/Understanding Neutral or No Opinion
Readability	Readability Exceeded Expectations	Readability Met Expectations	Readability Did Not Meet Expectations	Readability Neutral or No Opinion

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

Neutral or No Opinion

Visibility

Visibility Exceeded Expectations

Visibility Met Expectations

Visibility Did Not Meet Expectations

Visibility Neutral or No Opinion

Clarity/Understanding

Clarity/Understanding Exceeded Expectations

Clarity/Understanding Met Expectations

Clarity/Understanding Did Not Meet Expectations

Clarity/Understanding Neutral or No Opinion

Readability

Readability Exceeded Expectations

Readability Met Expectations

Readability Did Not Meet Expectations

Readability Neutral or No Opinion

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	Not Applicable to Park Being Evaluated
Shelters	Shelters Exceeded Expectations	Shelters Met Expectations	Shelters Did Not Meet Expectations	Shelters Not Applicable to Park Being Evaluated
Playgrounds	Playgrounds Exceeded Expectations	Playgrounds Met Expectations	Playgrounds Did Not Meet Expectations	Playgrounds Not Applicable to Park Being Evaluated
Trails	Trails Exceeded Expectations	Trails Met Expectations	Trails Did Not Meet Expectations	Trails Not Applicable to Park Being Evaluated
Dog Park(s)	Dog Park(s) Exceeded Expectations	Dog Park(s) Met Expectations	Dog Park(s) Did Not Meet Expectations	Dog Park(s) Not Applicable to Park Being Evaluated
Skate Park	Skate Park Exceeded Expectations	Skate Park Met Expectations	Skate Park Did Not Meet Expectations	Skate Park Not Applicable to Park Being Evaluated
Sports/Athletics Fields	Sports/Athletics Fields Exceeded Expectations	Sports/Athletics Fields Met Expectations	Sports/Athletics Fields Did Not Meet Expectations	Sports/Athletics Fields Not Applicable to Park Being Evaluated
Restroom Facilities	Restroom Facilities Exceeded Expectations	Restroom Facilities Met Expectations	Restroom Facilities Did Not Meet Expectations	Restroom Facilities Not Applicable to Park Being Evaluated
Parking	Parking Exceeded Expectations	Parking Met Expectations	Parking Did Not Meet Expectations	Parking Not Applicable to Park Being Evaluated
Concessions	Concessions Exceeded Expectations	Concessions Met Expectations	Concessions Did Not Meet Expectations	Concessions Not Applicable to Park Being Evaluated
Accessibility	Accessibility Exceeded Expectations	Accessibility Met Expectations	Accessibility Did Not Meet Expectations	Accessibility Not Applicable to Park Being Evaluated
Safety	Safety Exceeded Expectations	Safety Met Expectations	Safety Did Not Meet Expectations	Safety Not Applicable to Park Being Evaluated
Exercise Equipment	Exercise Equipment Exceeded Expectations	Exercise Equipment Met Expectations	Exercise Equipment Did Not Meet Expectations	Exercise Equipment Not Applicable to Park Being Evaluated
Docks/Piers/Boat Ramps	Docks/Piers/Boat Ramps Exceeded Expectations	Docks/Piers/Boat Ramps Met Expectations	Docks/Piers/Boat Ramps Did Not Meet Expectations	Docks/Piers/Boat Ramps Not Applicable to Park Being Evaluated
Boat/Kayak Rentals	Boat/Kayak Rentals Exceeded Expectations	Boat/Kayak Rentals Met Expectations	Boat/Kayak Rentals Did Not Meet Expectations	Boat/Kayak Rentals Not Applicable to Park Being Evaluated
Bike Rentals	Bike Rentals Exceeded Expectations	Bike Rentals Met Expectations	Bike Rentals Did Not Meet Expectations	Bike Rentals Not Applicable to Park Being Evaluated
Disc Golf	Disc Golf Exceeded Expectations	Disc Golf Met Expectations	Disc Golf Did Not Meet Expectations	Disc Golf Not Applicable to Park Being Evaluated
Mini-Golf	Mini-Golf Exceeded Expectations	Mini-Golf Met Expectations	Mini-Golf Did Not Meet Expectations	Mini-Golf Not Applicable to Park Being Evaluated
Fishing	Fishing Exceeded Expectations	Fishing Met Expectations	Fishing Did Not Meet Expectations	Fishing Not Applicable to Park Being Evaluated

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

Not Applicable to Park Being Evaluated

Shelters

Shelters Exceeded Expectations

Shelters Met Expectations

Shelters Did Not Meet Expectations

Shelters Not Applicable to Park Being Evaluated

Playgrounds

Playgrounds Exceeded Expectations

Playgrounds Met Expectations

Playgrounds Did Not Meet Expectations

Playgrounds Not Applicable to Park Being Evaluated

Trails

Trails Exceeded Expectations

Trails Met Expectations

Trails Did Not Meet Expectations

Trails Not Applicable to Park Being Evaluated

Dog Park(s)

Dog Park(s) Exceeded Expectations

Dog Park(s) Met Expectations

Dog Park(s) Did Not Meet Expectations

Dog Park(s) Not Applicable to Park Being Evaluated

Skate Park

Skate Park Exceeded Expectations

Skate Park Met Expectations

Skate Park Did Not Meet Expectations

Skate Park Not Applicable to Park Being Evaluated

Sports/Athletics Fields

Sports/Athletics Fields Exceeded Expectations

Sports/Athletics Fields Met Expectations

Sports/Athletics Fields Did Not Meet Expectations

Sports/Athletics Fields Not Applicable to Park Being Evaluated

Restroom Facilities

Restroom Facilities Exceeded Expectations

Restroom Facilities Met Expectations

Restroom Facilities Did Not Meet Expectations

Restroom Facilities Not Applicable to Park Being Evaluated

Parking

Parking Exceeded Expectations

Parking Met Expectations

Parking Did Not Meet Expectations

Parking Not Applicable to Park Being Evaluated

Concessions

Concessions Exceeded Expectations

Concessions Met Expectations

Concessions Did Not Meet Expectations

Concessions Not Applicable to Park Being Evaluated

Accessibility

Accessibility Exceeded Expectations

Accessibility Met Expectations

Accessibility Did Not Meet Expectations

Accessibility Not Applicable to Park Being Evaluated

Safety

Safety Exceeded Expectations

Safety Met Expectations

Safety Did Not Meet Expectations

Safety Not Applicable to Park Being Evaluated

Exercise Equipment

Exercise Equipment Exceeded Expectations

Exercise Equipment Met Expectations

Exercise Equipment Did Not Meet Expectations

Exercise Equipment Not Applicable to Park Being Evaluated

Docks/Piers/Boat Ramps

Docks/Piers/Boat Ramps Exceeded Expectations

Docks/Piers/Boat Ramps Met Expectations

Docks/Piers/Boat Ramps Did Not Meet Expectations

Docks/Piers/Boat Ramps Not Applicable to Park Being Evaluated

Boat/Kayak Rentals

Boat/Kayak Rentals Exceeded Expectations

Boat/Kayak Rentals Met Expectations

Boat/Kayak Rentals Did Not Meet Expectations

Boat/Kayak Rentals Not Applicable to Park Being Evaluated

Bike Rentals

Bike Rentals Exceeded Expectations

Bike Rentals Met Expectations

Bike Rentals Did Not Meet Expectations

Bike Rentals Not Applicable to Park Being Evaluated

Disc Golf

Disc Golf Exceeded Expectations

Disc Golf Met Expectations

Disc Golf Did Not Meet Expectations

Disc Golf Not Applicable to Park Being Evaluated

Mini-Golf

Mini-Golf Exceeded Expectations

Mini-Golf Met Expectations

Mini-Golf Did Not Meet Expectations

Mini-Golf Not Applicable to Park Being Evaluated

Fishing

Fishing Exceeded Expectations

Fishing Met Expectations

Fishing Did Not Meet Expectations

Fishing Not Applicable to Park Being Evaluated

Chesapeake Parks Customer Satisfaction

https://www.surveymonkey.com/r/Parks070122

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* 1. Which park have you visited most recently in the past six months? Choose from dropdown menu or enter the name of the park under "Other" below.

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* 2. Which range does your age fall within?

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* 3. If you had an interaction with a Parks, Recreation and Tourism staff member at the park, how would you rate that experience?

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* 4. How would you rate the park overall in terms of the following?

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* 5. What is your level of satisfaction with the visibility of park signs and markers?

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* 6. How would you rate the amenities found within the park?

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* 7. How likely are you to recommend this park to a friend, family member, or colleague?

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* 8. How did you hear about the park for which you are providing comments?

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* 9. Please provide any additional feedback you would like to share.