2026 RNO Parking Experience Survey

Thank you for using parking at the Reno-Tahoe International Airport.

As travel demand continues to grow, we are working to improve the parking experience for our passengers. Your feedback helps our team better understand what is working well and where improvements can be made.

This short survey should take less than five minutes to complete. At the end, you will have the option to enter for a chance to win five free days of parking in the Long-Term Garage.

We appreciate you taking the time to share your experience.

Question Title

* 1. How satisfied were you with your most recent parking experience at RNO?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Question Title

* 2. How easy or difficult was it to find your way once you were in the parking garage or surface lot?

Very Difficult

Difficult

Neither Easy or Difficult

Easy

Very Easy

Very Difficult

Difficult

Neither Easy or Difficult

Easy

Very Easy

Question Title

* 3. If you answered Very Difficult or Difficult, please tell us which challenges you experienced. Check any that apply.

Signage was unclear

Instructions at the lot entrance were unclear

It was difficult to identify available parking areas

Traffic flow was difficult to navigate

Pedestrian crossings were unclear

It was difficult to navigate due to insufficient lighting

N/A

Other (please specify)

Question Title

* 4. Which of the following would most improve your parking experience at RNO? Check any that apply.

Better signage and navigation

Clear instructions on the entrance/exit machines

Easier payment system

Price of parking services

Safer parking areas (more lighting, patrols, etc.)

Cleaner parking facilities (lots, elevators, walkways, etc.)

More reservation options

Improvements to reservation platform or process

More parking in close proximity to the terminal

Question Title

* 5. What type of vehicle did you park during your most recent visit?

Standard passenger vehicle (car, SUV, pickup truck, etc.)

Motorcycle or motorized two-wheeled vehicle

Bicycle (bike racks)

Other (please specify)

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* 6. How often do you use our parking facilities?

Weekly

Monthly

A few times a year

Once a year or less

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* 7. What are the most important factors that influence your decision to park at RNO? Check any that apply.

Proximity to the terminal

Price of parking services

Availability of parking spaces

Convenience for business travel

Convenience for family (kids, ADA accessibility, animals, etc.)

Convenience for residents in rural areas

Safety and security of parking areas

Cleanliness of parking facilities (lots, elevators, walkways, etc.)

Ability to reserve parking in advance

2026 RNO Parking Experience Survey

Question Title

* 1. How satisfied were you with your most recent parking experience at RNO?

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* 2. How easy or difficult was it to find your way once you were in the parking garage or surface lot?

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* 3. If you answered Very Difficult or Difficult, please tell us which challenges you experienced. Check any that apply.

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* 4. Which of the following would most improve your parking experience at RNO? Check any that apply.

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* 5. What type of vehicle did you park during your most recent visit?

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* 6. How often do you use our parking facilities?

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* 7. What are the most important factors that influence your decision to park at RNO? Check any that apply.

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* 8. When not parking at RNO, which alternate mode of transportation do you most often choose?

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* 9. How often do you use a rideshare, taxi, shuttle, or get dropped off instead of parking at the airport?

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* 10. Is there anything else you would like us to know about your parking experience at RNO?