Pace National Client Satisfaction Survey

Your feedback is important to us!

Question Title

1. How would you rate the quality of service you received?

Excellent

Good

Fair

Poor

Excellent

Good

Fair

Poor

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2. Did you get the kind of service you wanted?

No, definitely not

No, not really

Yes, generally

Yes, definitely

No, definitely not

No, not really

Yes, generally

Yes, definitely

Question Title

3. To what extent has our program met your needs?

Almost all my needs have been met

Most of my needs have been met

Only a few of my needs have been met

None of my needs have been met

Almost all my needs have been met

Most of my needs have been met

Only a few of my needs have been met

None of my needs have been met

Question Title

4. If a friend needed similar help, would you recommend our program to him or her?

No, definitely not

No, not really

Yes, generally

Yes, definitely

No, definitely not

No, not really

Yes, generally

Yes, definitely

Question Title

5. How satisfied are you with the amount of help you have received?

Quite dissatisfied

Indifferent or mildly dissatisfied

Mostly satisfied

Very satisfied

Quite dissatisfied

Indifferent or mildly dissatisfied

Mostly satisfied

Very satisfied

Question Title

6. Have the services you received helped you to deal more effectively with your problems?

Yes, they helped a great deal

Yes, they helped somewhat

No, they really did not help

No, they seemed to make things worse

Yes, they helped a great deal

Yes, they helped somewhat

No, they really did not help

No, they seemed to make things worse

Question Title

7. In an overall, general sense, how satisfied are you with the service you have received?

Very satisfied

Mostly satisfied

Indifferent or mildly dissatisfied

Quite dissatisfied

Very satisfied

Mostly satisfied

Indifferent or mildly dissatisfied

Quite dissatisfied

Question Title

8. If you were to seek help again, would you come back to our program?

Definitely not

No, I don’t think so

Yes, I think so

Yes, definitely

Definitely not

No, I don’t think so

Yes, I think so

Yes, definitely

Question Title

1. How would you rate the quality of service you received?

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2. Did you get the kind of service you wanted?

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3. To what extent has our program met your needs?

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4. If a friend needed similar help, would you recommend our program to him or her?

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5. How satisfied are you with the amount of help you have received?

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6. Have the services you received helped you to deal more effectively with your problems?

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7. In an overall, general sense, how satisfied are you with the service you have received?

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8. If you were to seek help again, would you come back to our program?

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9. Any comments or suggestions?