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* 1. On average, how often do you visit the library?

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* 2. In general, what is the main reason you visit the Hepburn Library of Norfolk?

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* 3. In general, how satisfied are you with the service(s) you selected in the previous question?

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* 4. In general, how satisfied are you with the overall customer service you receive when visiting the Hepburn Library of Norfolk?

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* 5. In your opinion, what is the one of the most important services, programs, or benefits that the Hepburn Library of Norfolk offers to the community?

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* 6. In your opinion, what is one change that you would like the Hepburn Library of Norfolk to make?

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* 7. In your opinion, what is one service or program that the Hepburn Library of Norfolk should offer to the community that they currently do not?

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* 8. Please leave any additional comments here. Thank you!

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