Hepburn Library of Norfolk Patron Feedback

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* 1. On average, how often do you visit the library?

Less than one visit per month

1-2 visits per month

3-4 visits per month

5 or more visits per month

never, I don't use the library

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* 2. In general, what is the main reason you visit the Hepburn Library of Norfolk?

Books/Audio books (browse, checkout, pickup holds, etc.)

DVDs (browse, checkout, pickup holds, etc.)

Computers/WiFi (use library computers and/or wifi)

One-on-One Help/Training with Staff (research, computers, technology, etc.)

Programs (attend adult, teen, or children’s programs)

Space (use of tables/chairs and workspaces)

Other (please specify)

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* 3. In general, how satisfied are you with the service(s) you selected in the previous question?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

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* 4. In general, how satisfied are you with the overall customer service you receive when visiting the Hepburn Library of Norfolk?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

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* 5. In your opinion, what is the one of the most important services, programs, or benefits that the Hepburn Library of Norfolk offers to the community?

Hepburn Library of Norfolk Patron Feedback

Question Title

* 1. On average, how often do you visit the library?

Question Title

* 2. In general, what is the main reason you visit the Hepburn Library of Norfolk?

Question Title

* 3. In general, how satisfied are you with the service(s) you selected in the previous question?

Question Title

* 4. In general, how satisfied are you with the overall customer service you receive when visiting the Hepburn Library of Norfolk?

Question Title

* 5. In your opinion, what is the one of the most important services, programs, or benefits that the Hepburn Library of Norfolk offers to the community?

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* 6. In your opinion, what is one change that you would like the Hepburn Library of Norfolk to make?

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* 7. In your opinion, what is one service or program that the Hepburn Library of Norfolk should offer to the community that they currently do not?

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* 8. Please leave any additional comments here. Thank you!