Client Satisfaction Survey- Language Assistance (English)

1.Before taking the questionnaire, were you aware that DES offered free language assistance services?
2.How often have you used the free language assistance services provided by DES?(Required.)
3.What type of language assistance service have you used today?
4.How satisfied are you with the availability of language assistance services?(Required.)
5.How easy was it to request or access the language services?(Required.)
6.How would you rate the professionalism and courtesy of the staff providing language assistance today?
7.Was the language assistance service provided to you in a timely manner?
8.Was the interpreter or translator clear and understandable in the language assistance provided?
9.Did the language assistance service meet your needs?
10.What challenges, if any, have you encountered while using language assistance services?(Required.)
11.What improvements would you suggest DES do to enhance the language assistance services?