Digital Inclusion Survey - October 2025 The Edinburgh Partnership recently put together a short-life working group to discuss the availability of digital inclusion support in the city. This survey is designed to support that work and is aimed at public and third sector staff working with individuals in Edinburgh, particularly those who work in poverty prevention or alleviation. We are grateful for your participation. The survey will take 5 - 10 minutes to complete.There is no budget currently attached to the short-life working group, but should evidence point to a gap in provision, this will be raised with the Community Planning Management Group and feed into future discussions. If you have any questions about this work, please contact Kate Kelman (Deputy Chief Executive, Capital City Partnership) via kate.kelman@capitalcitypartnership.org.Thank you for your participation. Question Title * 1. In your experience, do people that you work with struggle with any of the following digital inclusion issues? Please tick as many as are relevant. Access to any digital device Access to a suitable digital device Having enough digital devices to meet the needs of the family Fixing basic problems with their digital devices Having enough data on their device Having suitable connectivity at home Having the skills to use digital devices to access essential services such as Universal Credit or to pay bills Having the skills to use digital devices effectively to make life easier such as being able to compare prices or communicate with services Being able to protect themselves from online scams Feeling safe online Other (please specify) None of the above, People I work with do not struggle with any of these issues. Question Title * 2. From this list, which three issues are most prevalent amongst the people you work with? Please rank them 1 to 12, where 1 is the most prevalent. Question Title * 3. Do you or your organisation provide support in terms of digital inclusion? This can be either formally (perhaps through an organised digital skills group) or informally (perhaps as part of one-to-one employability support for example). Yes No Question Title * 4. If yes, please tell us briefly about the digital support that you offer. You can also include a web link if the service is advertised online. Question Title * 5. Do you signpost people to other digital inclusion services? Yes No Question Title * 6. If yes, please tell us which organisations you signpost to. Question Title * 7. To what extent are you able to meet the needs of individuals who need support with digital inclusion, either through your own service or through signposting? I am always able to find the support needed I am often able to find the support needed I sometimes struggle to find the support needed I can rarely find the support needed I can never find the support needed Do you have any comments on this? For example, whether it is easy to refer people to other services and/or whether waiting lists are used? Question Title * 8. Is there a particular type of digital inclusion support that is difficult to find in the city? Support with provision of devices Support with fixing devices Support with data and connectivity Support with digital skills Support with online safety Do you have any comments on this? For example, comments on the suitability of support on offer or the location of services across the city? None of the above (Please Specify) Question Title * 9. Thinking about the people you are currently working with, how many require digital inclusion support of some sort (if any)? Question Title * 10. How many of those that you are currently working with, who require digital inclusion support, are you struggling to support either through your own service or through signposting (if any)? Question Title * 11. Would you be interested in any of the following? Being part of a network for digital inclusion in Edinburgh Receiving information or updates about digital inclusion services in Edinburgh Attending training about how to support clients with digital skills Attending training about online safety None of the above Question Title * 12. Is there anything else that you think would be helpful in terms of improving digital inclusion in Edinburgh? Question Title * 13. Please add your details if you are happy to share them. Name Job title Organisation Email address Question Title * 14. Are you happy to be contacted with occasional emails about digital inclusion in Edinburgh? Yes No Thank you for completing the survey. Done