Customer Satisfaction Survey Template

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* 3. How well do our services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 4. How long have you been a customer of our company?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 5. How likely are you to purchase any of our services again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 6. Please rate my services on the following items

	Magical	Above average	Average	Below Average	Poor
Professional competence (for example, the scope of services offered and your confidence in my abilities)	Professional competence (for example, the scope of services offered and your confidence in my abilities) Magical	Professional competence (for example, the scope of services offered and your confidence in my abilities) Above average	Professional competence (for example, the scope of services offered and your confidence in my abilities) Average	Professional competence (for example, the scope of services offered and your confidence in my abilities) Below Average	Professional competence (for example, the scope of services offered and your confidence in my abilities) Poor
Overall customer service (for example, scheduling, attention)	Overall customer service (for example, scheduling, attention) Magical	Overall customer service (for example, scheduling, attention) Above average	Overall customer service (for example, scheduling, attention) Average	Overall customer service (for example, scheduling, attention) Below Average	Overall customer service (for example, scheduling, attention) Poor
Ambiance (for example, room temperature, comfort, lighting, music)	Ambiance (for example, room temperature, comfort, lighting, music) Magical	Ambiance (for example, room temperature, comfort, lighting, music) Above average	Ambiance (for example, room temperature, comfort, lighting, music) Average	Ambiance (for example, room temperature, comfort, lighting, music) Below Average	Ambiance (for example, room temperature, comfort, lighting, music) Poor
Session quality (for example, the manner in which services were provided and communication)	Session quality (for example, the manner in which services were provided and communication) Magical	Session quality (for example, the manner in which services were provided and communication) Above average	Session quality (for example, the manner in which services were provided and communication) Average	Session quality (for example, the manner in which services were provided and communication) Below Average	Session quality (for example, the manner in which services were provided and communication) Poor
Competitive pricing	Competitive pricing Magical	Competitive pricing Above average	Competitive pricing Average	Competitive pricing Below Average	Competitive pricing Poor

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* 7. What could I have done differently?

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* 8. How would you rate the quality of your sessions?

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* 9. How Many Massages have you received within the last year?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. Thank You for taking the time to fill out my survey. To be entered into the June raffle for a free gift certificate, please enter your information below.

Name

Email Address

Phone Number

Customer Satisfaction Survey Template

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* 1. How likely is it that you would recommend this company to a friend or colleague?

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* 2. Which of the following words would you use to describe our products? Select all that apply.

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* 3. How well do our services meet your needs?

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* 4. How long have you been a customer of our company?

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* 5. How likely are you to purchase any of our services again?

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* 6. Please rate my services on the following items

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* 7. What could I have done differently?

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* 8. How would you rate the quality of your sessions?

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* 9. How Many Massages have you received within the last year?

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* 10. Thank You for taking the time to fill out my survey. To be entered into the June raffle for a free gift certificate, please enter your information below.