Welcome to the Survey

FIATA wishes to assess the impact of ecommerce on our members to better provide input to member states and international institutions on how to enhance the trading environment for forwarders to meet the growth in online purchases. The survey consists of 11 questions and will take approx 10 mins of your time.

We thank you for participating in our survey. Your feedback is important and will remain confidential.

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* 2. Number of full-time employees in your company

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* 3. Estimated Company Revenue in 2016 in USD?

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* 4. Please estimate the percentage of your customers coming from ecommerce

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* 5. Are e-commerce consignments in the main handled by:

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* 6. Please score each of these subcomponents by their impact in liminiting ecommerce logisitics in your country

  Very Good - Not an obstacle to ecommerce trade in my country Good - Sometimes an obstacle to ecommerce trade in my country Poor - Often and moderate obstacle to ecommerce trade in my country Very Poor - Very frequent and signicant obstacle to ecommerce trade in my country
Transport Infrastructure
Trade Tariffs
Last-mile delivery
Differing trade regulations in my country and those of trading partner
Access to trade finance for my clients
Fragmented VAT Rules
Differing Labeling Requirements
Lack of ecommerce customer's knowledge of trading landscape when selling product outside of country
Potential for Corruption deterring e-traders. 
High probability/costs of returning products to match ecommerce demands

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* 7. Customs and IT: Please score each of these subcomponents by their impact in limiting ecommerce logistics in your country

  Very Good - Not an obstacle to ecommerce trade in my country Good - Sometimes an obstacle to ecommerce trade in my country Poor - Often and moderate obstacle to ecommerce trade in my country Very Poor - Very frequent and signicant obstacle to ecommerce trade in my country
Customs procedures for ecommerce clients
Customs procedures for importing low-value items in my country (deminis)
Infrastructure for cross-border ecommerce
Additional costs incurred in clearing customs
Availability of single window
Greater utilization of bonded warehouse over clearing customs
Fragmented application of data transfer rules
The acceptance of EDI and e-docs over paper

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* 8. Who is responsible for any cargo report in e-consignments? Is there a facilitated release on cargo reports where an important declaration is not required?

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* 9. Who is responsible for missed declarations, import prohibitions and restrictions, revenue leakage and generally failure in compliance? 

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* 10. If the top-3 obstacles to domestic and cross-border ecommerce were removed, could you estimate your annual % revenue gain?

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* 11. If applicable, please describe a scenario/case of trade barriers encountered while coordinating logistics for an ecommerce clients

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