Customer Satisfaction Survey

1. Emory IRB Satisfaction Survey

Please take a few moments to give us feedback on your recent interaction with the Emory IRB staff. The results of this optional, non-research survey will be used to improve our service to the Emory research community.

This survey tool has been set so that your personally identifying electronic information cannot be recorded. Your responses will be unidentifiable unless you provide contact information. You may skip any questions you do not wish to answer.

If you do not wish to participate, simply close the survey window.

If you have any questions or comments, please contact Maria G. Davila at maria.davila@emory.edu. Thank you.

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* 1. Please select the issue type and IRB staff you worked with. For general comments, select "Other".

	Type of Issue	Paper/eIRB	IRB Staff
Please select from the drop down list:	Please select from the drop down list: Type of Issue menu	Please select from the drop down list: Paper/eIRB menu	Please select from the drop down list: IRB Staff menu

Other (please specify)

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* 2. Please provide your study number if applicable.

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* 3. Please rate the quality of your interactions with IRB staff:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied	N/A
Responsiveness (responded within 24 hours)	Responsiveness (responded within 24 hours) Not Satisfied	Responsiveness (responded within 24 hours) Somewhat Satisfied	Responsiveness (responded within 24 hours) Satisfied	Responsiveness (responded within 24 hours) Very Satisfied	Responsiveness (responded within 24 hours) Extremely Satisfied	Responsiveness (responded within 24 hours) N/A
Friendliness	Friendliness Not Satisfied	Friendliness Somewhat Satisfied	Friendliness Satisfied	Friendliness Very Satisfied	Friendliness Extremely Satisfied	Friendliness N/A
Knowledge	Knowledge Not Satisfied	Knowledge Somewhat Satisfied	Knowledge Satisfied	Knowledge Very Satisfied	Knowledge Extremely Satisfied	Knowledge N/A
Communication	Communication Not Satisfied	Communication Somewhat Satisfied	Communication Satisfied	Communication Very Satisfied	Communication Extremely Satisfied	Communication N/A

Other (please specify)

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* 4. Please rate your satisfaction with:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied	N/A
Time from receipt by IRB to staff review	Time from receipt by IRB to staff review Not Satisfied	Time from receipt by IRB to staff review Somewhat Satisfied	Time from receipt by IRB to staff review Satisfied	Time from receipt by IRB to staff review Very Satisfied	Time from receipt by IRB to staff review Extremely Satisfied	Time from receipt by IRB to staff review N/A
Time from staff review to IRB review	Time from staff review to IRB review Not Satisfied	Time from staff review to IRB review Somewhat Satisfied	Time from staff review to IRB review Satisfied	Time from staff review to IRB review Very Satisfied	Time from staff review to IRB review Extremely Satisfied	Time from staff review to IRB review N/A
Time from IRB decision to receipt of letter	Time from IRB decision to receipt of letter Not Satisfied	Time from IRB decision to receipt of letter Somewhat Satisfied	Time from IRB decision to receipt of letter Satisfied	Time from IRB decision to receipt of letter Very Satisfied	Time from IRB decision to receipt of letter Extremely Satisfied	Time from IRB decision to receipt of letter N/A

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* 5. Please rate your overall satisfaction regarding this interaction.

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied
Satisfaction Rating	Satisfaction Rating Not Satisfied	Satisfaction Rating Somewhat Satisfied	Satisfaction Rating Satisfied	Satisfaction Rating Very Satisfied	Satisfaction Rating Extremely Satisfied

Customer Satisfaction Survey

1. Emory IRB Satisfaction Survey

Question Title

* 1. Please select the issue type and IRB staff you worked with. For general comments, select "Other".

Question Title

* 2. Please provide your study number if applicable.

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* 3. Please rate the quality of your interactions with IRB staff:

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* 4. Please rate your satisfaction with:

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* 5. Please rate your overall satisfaction regarding this interaction.

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* 6. Please provide any additional feedback in the box below.

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* 7. If you would like to be contacted regarding your feedback, please provide your preferred contact information below.