Customers Count Question Title * 1. How long have you been using our services? <1 year 1-5 years 5-10 years 10-15 years 15-25 years 26+ years Question Title * 2. Please tell us how our Field Representatives are doing: Poor Good Excellent N/A Respectful Respectful Poor Respectful Respectful Good Respectful Respectful Excellent Respectful N/A Professional Professional Poor Professional Professional Good Professional Professional Excellent Professional N/A Knowledgeable Knowledgeable Poor Knowledgeable Knowledgeable Good Knowledgeable Knowledgeable Excellent Knowledgeable N/A Courteous Courteous Poor Courteous Courteous Good Courteous Courteous Excellent Courteous N/A Question Title * 3. Are supplies adequately provided? Poor Good Excellent N/A Poor Good Excellent N/A Question Title * 4. Please tell us how we are doing in the following areas: Poor Good Excellent N/A Sample Collection Sample Collection Poor Sample Collection Sample Collection Good Sample Collection Sample Collection Excellent Sample Collection N/A Customer Service Customer Service Poor Customer Service Customer Service Good Customer Service Customer Service Excellent Customer Service N/A On Time Delivery of Data On Time Delivery of Data Poor On Time Delivery of Data On Time Delivery of Data Good On Time Delivery of Data On Time Delivery of Data Excellent On Time Delivery of Data N/A Professionalism Professionalism Poor Professionalism Professionalism Good Professionalism Professionalism Excellent Professionalism N/A Returning Telephone Calls Returning Telephone Calls Poor Returning Telephone Calls Returning Telephone Calls Good Returning Telephone Calls Returning Telephone Calls Excellent Returning Telephone Calls N/A If I have a problem it is rapidly taken care of If I have a problem it is rapidly taken care of Poor If I have a problem it is rapidly taken care of If I have a problem it is rapidly taken care of Good If I have a problem it is rapidly taken care of If I have a problem it is rapidly taken care of Excellent If I have a problem it is rapidly taken care of N/A Question Title * 5. Do you feel our employees are caring and concerned? Poor Good Excellent N/A Poor Good Excellent N/A Question Title * 6. Are reports delivered in a timely manner? Poor Good Excellent N/A Poor Good Excellent N/A Question Title * 7. Please tell us how we can improve our service. Question Title * 8. Your Name, Company, and Title Question Title * 9. How likely are you to recommend us to others? Extremely likely Very likely Moderately likely Slightly likely Not at all likely Question Title * 10. Do you use our Coldspring or Nacogdoches laboratory? Coldspring Nacogdoches Done