Customer Satisfaction Survey 2019-2020 Customer Satisfaction Survey 2019-2020 Question Title * 1. On a scale of 1 to 5, how satisfied were you with our staff's knowledge in assisting you? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Why did you give us the above rating? OK Question Title * 2. On a scale of 1 to 5, how satisfied were you in getting your question/issue resolved? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Please be specific. OK Question Title * 3. On a scale of 1 to 5, how would you rate your satisfaction on your interaction with our staff? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied What could we have done better? OK Question Title * 4. On a scale of 1 to 5, how would you rate your overall satisfaction with our services? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Please provide any additional information. OK Question Title * 5. If you are not happy with your experience and want to be contacted by someone in our office, please leave your name and an email/contact number and we will get back to you. Thank you. OK DONE