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2026 SSON Research & Analytics Customer Feedback Survey
1.
How would you rate the ease of use of our SSON Research & Analytics (SSON R&A) Platform
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
2.
How valuable is our content in helping you make better decisions?
Extremely valuable
Very valuable
Moderately valuable
Slightly valuable
Not valuable
3.
How easy is it for you to find the desired content within our SSON R&A Platform?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
4.
How satisfied are you with the account support and engagement you receive through your subscription to SSON R&A?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
5.
How satisfied are you with the visualization of data provided by our SSON R&A Platform?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
6.
How useful have you found our AI chatbot "R&Ai" in searching for content?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
"What is R&Ai? Not familiar with it
7.
How clearly have we presented the various products and services we offer to you?
Extremely clearly
Very clearly
Somewhat clearly
Not so clearly
Not at all clearly
If you answered "not clearly" how could we improve?
8.
Are you familiar with our "Advisory Hours" offering?
Yes
No
I am not aware of this offering but would like more information
if you would like more info please list your email here:
9.
Which of our tools have you used in the past 6 months? (please select all that you have used)
City Cube
Metric Benchmarker
Top 20 Metrics
GBS+ Metrics
Benchmarking Report Wizard
GBS Value Check
Shared Services Atlas
Taxonomy
Intelligent Automation Universe
R&Ai
Organization Structure
Research Insight Reports
Visual Analytics Workbooks
10.
Which single tool have you found to be the most useful over the past 6 months? (select 1 option only)
City Cube
Metric Benchmarker
Top 20 Metrics
GBS+ Metrics
Benchmarking Report Wizard
GBS Value Check
Shared Services Atlas
Taxonomy
Intelligent Automation Universe
R&Ai
Organization Structure
Research Insight Reports
Visual Analytics Workbooks
11.
Would you be interested in customized benchmarking products/services?
Yes
No
If you answered "yes" please list your email below:
12.
How would you rate the value you gained through SSON Research & Analytics overall?
No value derived
1 star
2 stars
3 stars
Excellent value derived
4 stars
13.
Are there any metrics you would like us to add? Please list them
14.
Is anything missing from the SSON R&A platform that would help you in your Shared Services/GBS journey?
Current Progress,
0 of 14 answered
