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- Propositional Knowing

The questions below are designed to bring relevance to the material in the webinar by encouraging reflection on areas in the business that might suffer from a loss of knowledge about procedures. You may like to make notes as you work through the questions, recording areas of the business that need attention.

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* 1. Everyone is going back to doing the same job, in the same way, as they did before the lock-down.

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* 2. No key staff have been laid off, made redundant, or moved on so no experience has gone with them.

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* 3. Returning staff have basic process re-training, or similar, and are refreshed about processes or procedures (especially those that are not documented).

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* 4. After lock-down, all our processes and procedures have been reviewed from a H&S perspective.

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* 5. After lock-down, all our processes and procedures have been reviewed so that we are sure no customers will experience a service failure.

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* 6. Systems have been established to structure and capture the new knowledge now required by the organisation.

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