Satisfaction Survey

Question Title

* 1. Within the last 12 months, in which clinic have you had the most visits?

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* 2. How long have you been going to your healthcare provider?

Less than 6 months

At least 6 months but less than 1 year

At least 1 year but less than 3 years

At least 3 years but less than 5 years

5 years or more

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* 3. Overall, how easy do you find it to schedule appointments at a time convenient for you?

Extremely easy

Easy

Not at all Easy

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* 4. How easy is it to schedule urgent appointments with your doctor when you're ill?

Extremely easy

Easy

Not at all easy

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* 5. During your most recent visit, did your healthcare provider listen carefully to you?

Yes, definitely

Yes, somewhat

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* 6. During your most recent visit, did your healthcare provider give you easy to understand information about these health questions or concerns?

Yes, definitely

Yes, somewhat

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* 7. During your most recent visit, did your healthcare provider explain things in a way that was easy to understand?

Yes, definitely

Yes, somewhat

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* 8. During your most recent visit, did your healthcare provider spend enough time with you?

Yes, definitely

Yes, somewhat

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* 9. During your most recent visit, did your healthcare provider order a blood test, x-ray, or other tests for you?

Yes

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* 10. Did someone from your healthcare provider's office follow up to give you those results?

Yes

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* 11. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see your healthcare provider within 15 minutes of your appointment time?

Yes

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* 12. Overall, how would you rate the care you received from your provider?

Excellent

Very Good

Good

Fair

Poor

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* 13. During your most recent visit, were clerks and receptionists at your healthcare provider's office as helpful as you thought they should be?

Yes, definitely

Yes, somewhat

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* 14. During your most recent visit, did clerks and receptionists at your healthcare provider's office treat you with courtesy and respect?

Yes, definitely

Yes, somewhat

Question Title

* 15. In the last 12 months, when you phoned your healthcare provider's office during regular office hours, how often did you get an answer to your medical question that same day?

Never

Rarely

Sometimes

Usually

Always

Satisfaction Survey

Lincoln Primary Care Center dba Southern West Virginia Health System Customer Satisfaction Survey

Question Title

* 1. Within the last 12 months, in which clinic have you had the most visits?

Question Title

* 2. How long have you been going to your healthcare provider?

Question Title

* 3. Overall, how easy do you find it to schedule appointments at a time convenient for you?

Question Title

* 4. How easy is it to schedule urgent appointments with your doctor when you're ill?

Question Title

* 5. During your most recent visit, did your healthcare provider listen carefully to you?

Question Title

* 6. During your most recent visit, did your healthcare provider give you easy to understand information about these health questions or concerns?

Question Title

* 7. During your most recent visit, did your healthcare provider explain things in a way that was easy to understand?

Question Title

* 8. During your most recent visit, did your healthcare provider spend enough time with you?

Question Title

* 9. During your most recent visit, did your healthcare provider order a blood test, x-ray, or other tests for you?

Question Title

* 10. Did someone from your healthcare provider's office follow up to give you those results?

Question Title

* 11. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see your healthcare provider within 15 minutes of your appointment time?

Question Title

* 12. Overall, how would you rate the care you received from your provider?

Question Title

* 13. During your most recent visit, were clerks and receptionists at your healthcare provider's office as helpful as you thought they should be?

Question Title

* 14. During your most recent visit, did clerks and receptionists at your healthcare provider's office treat you with courtesy and respect?

Question Title

* 15. In the last 12 months, when you phoned your healthcare provider's office during regular office hours, how often did you get an answer to your medical question that same day?

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* 16. What does this company do really well?

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* 17. What changes would this company have to make for you to give it an even higher rating?