Lincoln Primary Care Center dba Southern West Virginia Health System Customer Satisfaction Survey

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* 2. How long have you been going to your healthcare provider?

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* 3. Overall, how easy do you find it to schedule appointments at a time convenient for you? 

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* 4. How easy is it to schedule urgent appointments with your doctor when you're ill? 

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* 5. During your most recent visit, did your healthcare provider listen carefully to you? 

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* 6. During your most recent visit, did your healthcare provider give you easy to understand information about these health questions or concerns? 

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* 7. During your most recent visit, did your healthcare provider explain things in a way that was easy to understand? 

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* 8. During your most recent visit, did your healthcare provider spend enough time with you? 

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* 9. During your most recent visit, did your healthcare provider order a blood test, x-ray, or other tests for you? 

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* 10. Did someone from your healthcare provider's office follow up to give you those results? 

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* 11. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see your healthcare provider within 15 minutes of your appointment time? 

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* 12. Overall, how would you rate the care you received from your provider? 

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* 13. During your most recent visit, were clerks and receptionists at your healthcare provider's office as helpful as you thought they should be? 

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* 14. During your most recent visit, did clerks and receptionists at your healthcare provider's office treat you with courtesy and respect? 

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* 15. In the last 12 months, when you phoned your healthcare provider's office during regular office hours, how often did you get an answer to your medical question that same day? 

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* 16. What does this company do really well? 

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* 17. What changes would this company have to make for you to give it an even higher rating? 

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