211 Care Coordination Survey

Effective January 27, 2023, BHA emergency regulations went into effect and on March 15, 2023, the FAQs were sent via a Provider Alert to utilize the 211-Press-4 Care Coordination Program 

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* 1. Please provide the following information:

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* 2. Have you participated in 211 care coordination training?

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* 3. Do you need first time training, refresher course, additional material on the program, or other?  Please include any recommended improvements regarding the quality of any previous training.

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* 4. Have you used 211P4 primarily for inpatient, outpatient, or both referrals?

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* 5. Has your hospital had any issues with referring to the program or other barriers?

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* 6. Has your experience affected your willingness to make referrals through this process in the future?

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* 7. Has your hospital reviewed the emergency regulations and shared with staff?

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* 8. How much time do you spend inputting data into the referral to initiate the care coordination process?

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* 9. How much average total time do you spend engaging directly with the 211 care coordinators to facilitate resources?

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* 10. How would you like us to improve the process?
Please choose all that apply.

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