Post-Installation Meter Replacement Program Survey

Your satisfaction is important to us! Thank you for taking a few minutes to complete a short survey about your experience with the meter replacement process.

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* 1. Address or Subdivision where meter installation was performed:

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* 2. Date of Installation:

Date / Time

Date

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* 3. How did you make your appointment to have the water meter replaced?

Online

Through the call center

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* 4. Were you satisfied with how your questions about the installation process were answered?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

Didn't have any questions

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* 5. How satisfied were you with the friendliness and courtesy of the call center staff?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

Did not use the call center

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* 6. Were you satisfied with the installation crew? (Please consider whether they were on time, courteous, answered any questions you may have had, and were careful not to leave a mess.)

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

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* 7. If you called PWSD directly, did you receive the help you needed from our staff concerning your retrofit?

Yes

Didn't need assistance

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* 8. How would you rate your overall experience?

You made it easy on me!

It went O.K.

It was a real challenge to get this done.

No opinion

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* 9. Have you looked up your account on the online customer portal - AquaHawk Alerting?

Yes

Not yet

Probably won't

N/A - AquaHawk Alerting not available yet (Coming Soon - check PWSD website for updates!)

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* 10. If you have viewed your account in AquaHawk Alerting, do you think this tool will help you manage your water use more effectively?

Yes! I think it will be very helpful.

Maybe.

No. Probably won't use it.

No opinion.

N/A - AquaHawk Alerting not available yet (Coming Soon - check PWSD website for updates!)

Question Title

* 1. Address or Subdivision where meter installation was performed:

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* 2. Date of Installation:

Question Title

* 3. How did you make your appointment to have the water meter replaced?

Question Title

* 4. Were you satisfied with how your questions about the installation process were answered?

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* 5. How satisfied were you with the friendliness and courtesy of the call center staff?

Question Title

* 6. Were you satisfied with the installation crew? (Please consider whether they were on time, courteous, answered any questions you may have had, and were careful not to leave a mess.)

Question Title

* 7. If you called PWSD directly, did you receive the help you needed from our staff concerning your retrofit?

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* 8. How would you rate your overall experience?

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* 9. Have you looked up your account on the online customer portal - AquaHawk Alerting?

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* 10. If you have viewed your account in AquaHawk Alerting, do you think this tool will help you manage your water use more effectively?

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* 11. Is there additional information that you wish was available about this project?