Address or Subdivision where meter installation was performed:

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* 1. Address or Subdivision where meter installation was performed:

Date of Installation:

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* 2. Date of Installation:

Date / Time
How did you make your appointment to have the water meter replaced?

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* 3. How did you make your appointment to have the water meter replaced?

Were you satisfied with how your questions about the installation process were answered?

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* 4. Were you satisfied with how your questions about the installation process were answered?

How satisfied were you with the friendliness and courtesy of the call center staff?

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* 5. How satisfied were you with the friendliness and courtesy of the call center staff?

Were you satisfied with the installation crew? (Please consider whether they were on time, courteous, answered any questions you may have had, and were careful not to leave a mess.)

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* 6. Were you satisfied with the installation crew? (Please consider whether they were on time, courteous, answered any questions you may have had, and were careful not to leave a mess.)

If you called PWSD directly, did you receive the help you needed from our staff concerning your retrofit?

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* 7. If you called PWSD directly, did you receive the help you needed from our staff concerning your retrofit?

How would you rate your overall experience?

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* 8. How would you rate your overall experience?

Have you looked up your account on the online customer portal - AquaHawk Alerting?

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* 9. Have you looked up your account on the online customer portal - AquaHawk Alerting?

If you have viewed your account in AquaHawk Alerting, do you think this tool will help you manage your water use more effectively?

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* 10. If you have viewed your account in AquaHawk Alerting, do you think this tool will help you manage your water use more effectively?

Is there additional information that you wish was available about this project?

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* 11. Is there additional information that you wish was available about this project?

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