Please tell us about your recent experience with our service department.

Thank you in advance for your time!

* 1. Please tell us the date of your service call. (This is an open field -- a good guess is fine.)

* 2. Please tell us the name of the service technician. (This is an open field -- you may describe the technician if you do not have a name)

* 3. Did the service technician correct the reported problem to your satisfaction?

* 4. Did the service technician maintain a neat and safe work area?

* 5. Did the service technician explain the findings to your satisfaction?

* 6. Using the rating scale below, how satisfied were you with the service technician's work?

* 7. What one thing can we do to improve our services?

* 8. Please share with us any other feedback or suggestions.

* 9. Please tell us about yourself if you wish. You may skip this section if you would like your response to be anonymous.