Core Value Questions

The feedback you provide remains anonymous unless you supply your contact information at the end of the survey.

* 1. How did you most recently contact the child support program?

* 2. Did you speak to the caseworker assigned to your case?

* 3. Please rate your most recent contact with the child support program.

  Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree
The child support representative treated you with respect.
The child support representative was knowledgeable and responsive to your questions.
The child support representative provided you with the process or next step as it pertains to your case.
The response time from the child support representative was reasonable.
It was convenient and easy to access a child support representative.
It was convenient and easy to access the child support information you needed.

* 4. Please rate your most recent experience.

* 5. Where do you reside?

* 6. Do the children in the case live with you?

* 7. Thank you for contacting us. Please tell us about your overall experience and, if you have a suggestion please tell us what we can do to improve our customer experience.

* 8. If you would like a follow-up call, please provide your name and phone number.