Customer Service Values, Principles and Standards

The purpose of this survey is to gather direct responses from our customers to improve the level of service we provide to you. The Public Works Department's customer service efforts are guided by the City of Rochester's approved Customer Service Values, Principles and Standards including Respect, Integrity, Safety and Excellence.

This survey is anonymous and will be used to improve our interactions with customers.

Question Title

* 1. Please rate your experience with the city of Rochester Public Works (PW) Department in each of the following areas:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
My phone or email communication was responded to by PW Staff within 24-hours.
PW Staff treated me with courtesy and respect.
PW Staff clearly explained the process regarding my question or concern.
PW Staff provided accurate information for me.
The service provided by PW Staff was conducted in a professional manner.

Question Title

* 2. Overall, were you satisfied or dissatisfied with your interaction with the Public Works Department