Client Satisfaction Template

Question Title

* 1. How likely is it that you would recommend this service to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 2. Which of the following words would you use to describe our building? Select all that apply.

Cheerful

Welcoming

Easy to find

Difficult to find

Easily accessible

Friendly

Cold

Hard to access

Unclean

Dull

Too clinical - needs to be more client friendly

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* 3. How well do our staff meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 4. How would you rate the quality of our service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 5. How would you rate the cleanliness of our building?

Excellent

Above average

Average

Below average

Poor

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* 6. How responsive have we been to your questions about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 7. For how long have you been using the services in Teach Oscail Family Resource Centre?

This is my first time

Less than six months

Six months to a year

1 - 2 years

3 or more years

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* 8. How likely are you to return to Teach Oscail Family Resource Centre again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Client Satisfaction Template

Question Title

* 1. How likely is it that you would recommend this service to a friend or colleague?

Question Title

* 2. Which of the following words would you use to describe our building? Select all that apply.

Question Title

* 3. How well do our staff meet your needs?

Question Title

* 4. How would you rate the quality of our service?

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* 5. How would you rate the cleanliness of our building?

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* 6. How responsive have we been to your questions about our services?

Question Title

* 7. For how long have you been using the services in Teach Oscail Family Resource Centre?

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* 8. How likely are you to return to Teach Oscail Family Resource Centre again?

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* 9. Do you have any other comments, questions, or concerns?