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Client Satisfaction Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend this service to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Which of the following words would you use to describe our building? Select all that apply.
Cheerful
Welcoming
Easy to find
Difficult to find
Easily accessible
Friendly
Cold
Hard to access
Unclean
Dull
Too clinical - needs to be more client friendly
3.
How well do our staff meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4.
How would you rate the quality of our service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
How would you rate the cleanliness of our building?
Excellent
Above average
Average
Below average
Poor
6.
How responsive have we been to your questions about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
7.
For how long have you been using the services in Teach Oscail Family Resource Centre?
This is my first time
Less than six months
Six months to a year
1 - 2 years
3 or more years
8.
How likely are you to return to Teach Oscail Family Resource Centre again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 9 answered
